andersonnunes Posted January 10, 2019 ID:1291680 Share Posted January 10, 2019 Ola pessoal. Estou com seios problemas com meu Malwarebytes. Ele reporta erro 0x0000005 quando tento inicia lo. Ja desinstalei e reinstalei varias vezes mas apos fechar tento reabri lo e nada acontece. reportando este erro. So funciona proteção de web o proprio Malwarebytes esta bloqueando seu acesso a internet. o assistent.exe Fiz a checagem e estou enviando o arquivo .zip. mb-check-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 10, 2019 Staff ID:1291681 Share Posted January 10, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10, 2019 Root Admin ID:1291688 Share Posted January 10, 2019 Hello @andersonnunes and Please download the Malwarebytes Support Tool and use it to repair Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next Click the Start Repair button and follow the onscreen instructions. Then let me know if you're still having issues with Malwarebytes. Thank you Ron Faça o download da Malwarebytes Support Tool e use-a para reparar o Malwarebytes Baixar Malwarebytes Support Tool Uma vez baixado o arquivo, abra sua pasta Downloads / localização do arquivo baixado Clique duas vezes em mb-support-X.X.X.XXXX.exe para executar o programa Você pode ser solicitado pelo Controle de Conta de Usuário (UAC) para permitir que alterações sejam feitas em seu computador. Clique em Sim para consentir. Coloque uma marca de seleção ao lado de Aceitar contrato de licença e clique em Avançar Clique no botão Iniciar Reparo e siga as instruções na tela. Link to post Share on other sites More sharing options...
andersonnunes Posted January 10, 2019 Author ID:1291753 Share Posted January 10, 2019 Boa tarde. Fiz todo procedimento. Porem o erro continua. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10, 2019 Root Admin ID:1291812 Share Posted January 10, 2019 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Link to post Share on other sites More sharing options...
andersonnunes Posted January 10, 2019 Author ID:1291834 Share Posted January 10, 2019 Segue em anexo o resultado em txt: Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10, 2019 Root Admin ID:1291840 Share Posted January 10, 2019 Let me have you try doing a clean removal and reinstall of Malwarebytes and see if that helps correct the issue or not. Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next Click the Advanced menu on the left. Click the CLEAN button| A progress bar will appear and the program will proceed to remove Malwarebytes from your computer Upon completion, click OK Follow the onscreen prompts to reboot and reinstall Malwarebytes Then let me know if you're still having issues with Malwarebytes. Thanks Ron Link to post Share on other sites More sharing options...
andersonnunes Posted January 10, 2019 Author ID:1291863 Share Posted January 10, 2019 Boa noite. Ja fiz este procedimento antes recomendado por você, porem resultado negativo! Link to post Share on other sites More sharing options...
andersonnunes Posted January 10, 2019 Author ID:1291864 Share Posted January 10, 2019 Fiz o procedimento e funcionou. Ate agora Malwarebytes funcionando sem erros. Meu muito Obrigado pelo atencioso suporte técnico. Link to post Share on other sites More sharing options...
andersonnunes Posted January 10, 2019 Author ID:1291876 Share Posted January 10, 2019 Reiniciei o computador e o erro voltou! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 11, 2019 Root Admin ID:1291891 Share Posted January 11, 2019 Interesting - as the logs don't show a conflict. Let me have you run some other scans Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller. PC Winvids - How to run Kaspersky TDSSKiller If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection. Once the tool has completed scanning make sure to re-enable your other security applications. Thank you Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9, 2019 Root Admin ID:1297744 Share Posted February 9, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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