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Malwarebytes Web Protection and other issues

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My yearly subscription just renewed on Jan. 8/19.

I am having the same issue here. YES, I've downloaded the support tool and ran it... several times, because every time my machine needs to shut down to finish the repair, Malwarebytes has somehow uninstalled itself on my computer. So I've had to reinstall it like 3 times. Now I've got the Premium Trial version on my machine and it's asking me to upgrade for the full version because apparently I've used my Key Licence several times on the same computer. $104.00 for a year is a bit steep for an antivirus program for one home laptop.


1. ( I've had this issue on going on/off for all of 2018 despite your fixes.) The Web Protection toggles OFF and then after a few hours, toggles back ON. And despite the small orange window warning me about it, I can't manually toggle the Web Protection back ON. This happens automatically at least three times a month for no apparent reason.

2. In the last few months, I keep getting an error message in a new small window saying an error has occurred and that Malewarebytes has stopped responding and that Malewarebytes has to close. Reopening it takes up to 5 minutes, then after several hours I get the same error message. 

3. When I do I a Windows 10 update, and my computer is back up and running, Malewarebytes has somehow been uninstalled from my computer. I can't even find it in my Apps section of the Settings folder. No other file, program or app has been affected. Hence the continued installation of Malewarebytes after every update. And yes, Malewarebytes is the default antivirus program on my machine, and not Windows Defender which is off.

4. Some time ago I read on here that Malewarebytes has a Chameleon file in one of the updated installer files, but I can't seem to find it anywhere in the files on my computer.


My machine is an Acer Aspire E1-510-2495 running with Intel Celeron's quad core processor N2920 (2GHz with 2M cache) laptop running the latest Windows 10 update.


Didn't think much of these issues until my yearly renewal (which is my first) wanted me to download Malewarebytes. I thought it strange, as the version I have does automatic updates anyway, so I came here. Perhaps I should have downloaded it, and disregard the update feature??? Not too sure. Anyways I thought I'd post this here first to see if anyone here has experienced this as well, and of any solutions (besides the default Support Tool) before I will post it to the Support IT guys. And it looks like some of the IT guys are on here browsing the threads anyway.

Thanks in advance guys. 


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The issue with too many activations can be fixed, either by logging into/creating an account at My.Malwarebytes.com as detailed in this support article, or if that fails, by contacting Malwarebytes Support directly via one of the options found on this page.

As for the other issues you've been experiencing, it may help to perform a clean installation to start from scratch (you should be able to re-enable the free trial afterwards so that you do not lose your protection while waiting for your license to be reset).  Instructions for doing so may be found below:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that is done, if the issues with Web Protection still persist then please do the following so that we may take a closer look at your Malwarebytes installation and system configuration to hopefully determine what might be causing it and offer aid in finding a solution:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Please let us know how it goes and if the issue persists, please post the requested ZIP file so that we may troubleshoot the problems further.


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