Jump to content

MBAM Scan issues?

Recommended Posts

Since I've been having registry issues and BSOD's lately, along with now having slower scans and "hang ups" when it's scanning files tonight, I just wanted to make sure nobody else is having this problem. At first I've thought it was my hard drive, but I've done everything to check. I've used the hard drive company's (WD) SMART test software. That came back clear. The windows 7 memory diagnostics came back clear. So did chkdsk and scannow. So I'm sure at this point it's probably not my RAM or a failing hard drive. 

Which brings me to the topic at hand. It seems lately that when I scan with malwarebytes, that's when I start having problems. At first it was registry problems when I restarted my computer. Now it's causing scan hang ups, where it takes 20 seconds or longer to scan a specific file (but it does complete usually). At one point trying to stop the scan caused a BSOD and I don't know what to do. If anyone else is having problems related to scanning in general, please let me know. I would hate to not know that the problem is coming from MBAM scans themselves and thinking it's a hard drive problem or memory issue, which again, it might be even with all the diagnostics tests I've run that come back clear. 

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites


I'm sorry that you're having these problems.  They definitely sound like a hardware problem to me, most likely a drive issue as you suspect, however there are a few other things it might be (for example, the RAM as you mentioned already, though that's less likely based on some of the symptoms, at least in my opinion).  That said, before proceeding with any further troubleshooting/diagnostics, I would highly recommend backing up anything important to you on that drive to another location just in case it does turn out to be a failing drive as you don't want to lose any important data.  I would suggest backing up to an external storage device of some kind such as a USB flash drive or external drive if possible, but if those are not options, then perhaps an online cloud storage service if you have access to one or at least burning the data to CDs or DVDs if you have a CD/DVD burner and some blank discs handy.

Now, with all that being said, what's happening may be an issue that is simply made worse by scanning as performing a scan with Malwarebytes is a very resource intensive process, so if any component of your system is having issues, it could easily be made worse by running Malwarebytes scans (or scans with any AV/AM tool as they all typically tend to do rigorous scanning to check for things like rootkits and hidden malware etc.).

Besides that, just running a scan on the system shouldn't cause any issues with the system when the scan is not running, again, unless there is some kind of underlying hardware issue at the heart of it so this is still my primary suspect based on your description of the symptoms, however it would be a good idea, once your data has been backed up/secured off that system/drive, to proceed with getting the system thoroughly checked and the first place I would recommend starting is at our malware removal forums just to make sure this isn't being caused by some sort of infection or something on the system which is leading to these behaviors.  To do that, please read and follow the instructions found in this topic then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking the system for threats and removing any that they discover.

If the system does turn out to be clear of infections but the problems are still occurring then the malware removal specialist will advise you on what to do next, or you can proceed to open a new topic in the general PC help area on this forum after that's done to seek assistance with troubleshooting the issues there, but please do not do so until the malware removal specialist has been able to check your system and assures you that it is clean.

Good luck, and I hope that this issue is resolved quickly.  Please let us know if there is anything else we might assist you with.


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.