Tomari Posted January 6, 2019 ID:1290953 Share Posted January 6, 2019 I recently upgraded to the premium version of Malwarebytes for two Mac devices. I had no issue activating for desktop running High Sierra but for laptop running Mojave 10.14 I am unable to activate real time protection. Instruction state to go to privacy settings and hit approve. When privacy settings come up, there is no option to approve anything. I have tried including Malwarebytes in Accessibility as well as full disk access to no avail. Can someone help me with this issue and/or send appropriate detailed instruction on how to activate real time protection for Mojave 10.14? Am I being stupid? Link to post Share on other sites More sharing options...
1PW Posted January 6, 2019 ID:1290970 Share Posted January 6, 2019 (edited) Hello @Tomari and On my MacBook Pro, running macOS 10.14.2 Mojave with Malwarebytes for Mac 3.6.21.2055, I have found two ways for controlling Real-Time Protection: Pull down the menu from the Malwarebytes icon on Mojave's Menu Bar and Real-Time Protection can be set to Start or Stop. Open the Malwarebytes for Mac GUI and with Dashboard selected, near the upper-right corner under Real-Time Protection, the protection can be toggled On or Off. Please reply to this topic and let the forum know if this helped. Thank you. References: Malwarebytes for Mac User Guide - HTML Malwarebytes for Mac User Guide - PDF Edited January 6, 2019 by 1PW Link to post Share on other sites More sharing options...
1PW Posted January 6, 2019 ID:1290975 Share Posted January 6, 2019 Link to post Share on other sites More sharing options...
Tomari Posted January 6, 2019 Author ID:1290990 Share Posted January 6, 2019 Thank you! Yes I did all of this but received an error message stating App was unable to complete and to go to privacy settings (which I did) and hit approve. The screen shown in my privacy settings offer no such option to approve anything but merely shows permissions in left column with apps granted access in right. Again, looking for advice from here. Link to post Share on other sites More sharing options...
1PW Posted January 6, 2019 ID:1291020 Share Posted January 6, 2019 Hello @Tomari: Please try a Malwarebytes for Mac uninstall/reinstall: Download a high integrity release copy of Malwarebytes-Mac-3.6.21.2055.pkg and save this installer package file to the desktop for later use. If not already so, please save all work and quit all other open applications. If you do not have that Malwarebytes' premium license number recorded someplace safe, do so now. Open the Malwarebytes for Mac GUI and select: Settings > My Account > Deactivate License. This aids the Malwarebytes license server from exceeding a predetermined count. Then, while Malwarebytes is displayed in Mojave's menu bar, pull down the Help menu and select Uninstall Malwarebytes. This is the approved uninstall method. Once Malwarebytes for Mac has been uninstalled, restart the MacBook's macOS. When the macOS system has completed the restart, launch Malwarebytes-Mac-3.6.21.2055.pkg and install in the normal prescribed manner. Reactivate the premium license and verify that Real-Time Protection is already Started/On or can be made to do so. Please reply to your topic and let the forum know the status of the uninstall/reinstall. Thank you. cc: @treed Link to post Share on other sites More sharing options...
Tomari Posted January 7, 2019 Author ID:1291038 Share Posted January 7, 2019 I went through the steps exactly as written. The same message prevents activating protection. I took a screen shot below. Again, when I follow those instructions and go to privacy - there is no option "Allow". Thank you so much for helping out! Link to post Share on other sites More sharing options...
1PW Posted January 7, 2019 ID:1291039 Share Posted January 7, 2019 Hello @Tomari: 1) Now I have a better understanding. You may click on the password protected padlock near the bottom to unlock that screen. Please give that a try. 2) How to take a screenshot on your Mac HTH Link to post Share on other sites More sharing options...
Tomari Posted January 7, 2019 Author ID:1291058 Share Posted January 7, 2019 Yes, I’ve done the unlock numerous times. Link to post Share on other sites More sharing options...
Staff adas Posted January 7, 2019 Staff ID:1291118 Share Posted January 7, 2019 Hi @Tomari, Please avoid using third-party USB peripherals or screen sharing app while allowing extensions. Also, there is no need to unlock the lock pad, to perform this. Make sure you are on the right window under system preferences > security and privacy > General installation article > https://support.malwarebytes.com/docs/DOC-2634 refer to the article for RTP issue > https://support.malwarebytes.com/docs/DOC-2632 Please inform our support team if there is further assistance required https://support.malwarebytes.com/community/consumer/pages/contact-us Link to post Share on other sites More sharing options...
treed Posted January 7, 2019 ID:1291128 Share Posted January 7, 2019 13 hours ago, 1PW said: Hello @Tomari: 1) Now I have a better understanding. You may click on the password protected padlock near the bottom to unlock that screen. Please give that a try. It's actually not necessary to click the padlock to unlock that preference pane. However, there are some rather annoying bugs in some versions of macOS that can cause that Allow button not to show up. Those are documented in one of the links provided by adas. Link to post Share on other sites More sharing options...
Tomari Posted January 7, 2019 Author ID:1291147 Share Posted January 7, 2019 Yep, that did it! I had a different malware running in the background and turned that off - went to general under privacy and Alllw option was there. All is well and protection is now turned on. Thank you so much!! Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now