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I recently upgraded to the premium version of Malwarebytes for two Mac devices. I had no issue activating for desktop running High Sierra but for laptop running Mojave 10.14 I am unable to activate real time protection. Instruction state to go to privacy settings and hit approve. When privacy settings come up, there is no option to approve anything. I have tried including Malwarebytes in Accessibility as well as full disk access to no avail. Can someone help me with this issue and/or send appropriate detailed instruction on how to activate real time protection for Mojave 10.14?  Am I being stupid?

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Posted (edited)

Hello @Tomari and :welcome:

On my MacBook Pro, running macOS 10.14.2 Mojave with Malwarebytes for Mac 3.6.21.2055, I have found two ways for controlling Real-Time Protection:

  1.  Pull down the menu from the Malwarebytes icon j1Bynr2.png on Mojave's Menu Bar and Real-Time Protection can be set to Start or Stop.
  2.  Open the Malwarebytes for Mac GUI and with Dashboard selected, near the upper-right corner under Real-Time Protection, the protection can be toggled On or Off.

Please reply to this topic and let the forum know if this helped.

Thank you.

References:

Malwarebytes for Mac User Guide - HTML

Malwarebytes for Mac User Guide - PDF

Edited by 1PW

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Menu.jpg

GUI.jpg

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Thank you! Yes I did all of this but received an error message stating App was unable to complete and to go to privacy settings (which I did) and hit approve. The screen shown in my privacy settings offer no such option to approve anything but merely shows permissions in left column with apps granted access in right. Again, looking for advice from here. 

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Hello @Tomari:

Please try a Malwarebytes for Mac uninstall/reinstall:

  1. Download a high integrity release copy of Malwarebytes-Mac-3.6.21.2055.pkg and save this installer package file to the desktop for later use.
  2. If not already so, please save all work and quit all other open applications.
  3. If you do not have that Malwarebytes' premium license number recorded someplace safe, do so now.
  4. Open the Malwarebytes for Mac GUI and select: Settings > My Account > Deactivate License.  This aids the Malwarebytes license server from exceeding a predetermined count.
  5. Then, while Malwarebytes is displayed in Mojave's menu bar, pull down the Help menu and select Uninstall Malwarebytes.  This is the approved uninstall method.
  6. Once Malwarebytes for Mac has been uninstalled, restart the MacBook's macOS.
  7. When the macOS system has completed the restart, launch Malwarebytes-Mac-3.6.21.2055.pkg and install in the normal prescribed manner.
  8. Reactivate the premium license and verify that Real-Time Protection is already Started/On or can be made to do so.

Please reply to your topic and let the forum know the status of the uninstall/reinstall.

Thank you.

cc: @treed

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I went through the steps exactly as written. The same message prevents activating protection. I took a screen shot below. Again, when I follow those instructions and go to privacy - there is no option "Allow". Thank you so much for helping out!

 

1670333791_ScreenShot2019-01-06at6_18_28PM.png.76ad829584e1fb55c64b34a14e1917ce.png 

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Hello @Tomari:

1)  Now I have a better understanding.  You may click on the password protected padlock near the bottom to unlock that screen.  Please give that a try.

2)  How to take a screenshot on your Mac

HTH

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Hi @Tomari,

Please avoid using third-party USB peripherals or screen sharing app while allowing extensions.

Also, there is no need to unlock the lock pad, to perform this.

Make sure you are on the right window under system preferences > security and privacy > General 

installation article >  https://support.malwarebytes.com/docs/DOC-2634

refer to the article for RTP issue > https://support.malwarebytes.com/docs/DOC-2632

Please inform our support team if there is further assistance required https://support.malwarebytes.com/community/consumer/pages/contact-us

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13 hours ago, 1PW said:

Hello @Tomari:

1)  Now I have a better understanding.  You may click on the password protected padlock near the bottom to unlock that screen.  Please give that a try.

It's actually not necessary to click the padlock to unlock that preference pane. However, there are some rather annoying bugs in some versions of macOS that can cause that Allow button not to show up. Those are documented in one of the links provided by adas.

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Yep, that did it! I had a different malware running in the background and turned that off  - went to general under privacy and Alllw option was there.  All is well and protection is now turned on. Thank you so much!! 

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