Windows 7 freezing PSlist output

[GeneralJG]

KB4471318 is installed but systeminfo | findstr KB4471318 comes back blank.

Network:

Realtek PCIe GBE Family Controller

PSList-Output.zip

[Malwarebytes]

***This is an automated reply***

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[LiquidTension]

Hi GeneralJG,

Thank you for the file and information.

Would you also be willing to provide us with the logs requested in the post above please? In addition, the following file would be helpful: %systemroot%\Windowsupdate.log.

[GeneralJG]

Just have the attached file for now. I've switched off web protection & ransomware protection which has stopped the freezes.

 

John.

 

 

WindowsUpdate.log

[LiquidTension]

Thanks for the information.

What happens if you only disable Web Protection? Do you still encounter the issue with Ransomware Protection enabled?

If you don't mind, the following log file would be helpful.

Malwarebytes Support Tool (MBST)

• Please download MBST using the link below:
  → http://downloads.malwarebytes.com/file/mbst
• Once the file is downloaded, open your Downloads folder or the location of the downloaded file.
• Double-click mb-support-#.#.#.###.exe to run the program.
• If prompted, place a checkmark next to Accept License Agreement and click Next.
• Click the Advanced menu on the left. Please do not click Start Repair.
• Click Gather Logs.
• Upon completion, click OK.
• A file named mbst-grab-results.zip will be saved to your Desktop.
• Please attach the file in your next email reply.

 

Edited January 7, 2019 by LiquidTension

[GeneralJG]

ok... attached is the file. I've enabled ransomeware now. It's only been on five minutes but no freeze yet.

I've also had the problem on another win7 pro pc which has an AMD 1090T. This pc has an AMD FX8350. Both have ASUS boards.

John.

 

mbst-grab-results.zip

[LiquidTension]

Thank you! Please let us know if you encounter the freeze with just Web Protection disabled.

[GeneralJG]

No freezing with ransomware enabled. 😊

[LiquidTension]

Thank you for the update!

We have a new pinned topic on the issue that contains known information, current workarounds and steps for providing troubleshooting information:
https://forums.malwarebytes.com/topic/241223-malwarebytes-for-windows-and-windows-7-freezelock-up/

We'll be closing most of the open topics on this issue and consolidating all on-going discussion into a single discussion topic:
https://forums.malwarebytes.com/topic/240530-another-windows-7-x64-freeze-after-the-10508-update

Please use the topic linked above for further discussion.

Thanks again for reporting this!

Edited January 7, 2019 by LiquidTension