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Cant get my System clean


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 i downloaded something from the wrong source now i am infected.

Ran malwarebytes two times but i still se suspect tasks and malwarebytes is blocking spyware and trojan website popups.

What can i do? 

Its random tasks and processes with weird Names using fake names like explorer.exe and most of them come from the temp folder. I dont know what to do and if my private files and passwords are safe.

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Here are the logs from the scan of malwarebytes and adwcleaner, still infected after rebooting and quarantine & delete.

the weird tasks are named in example:

RtlUpd64 (32bit)
Promptbooks (also in the startup was "Promptbooks volscan"

Some spywebsotes that get blocked are:

googletime.ug
tantarantantan.ru

Website popups that get blocked from malwarebytes are named liek normal processes like
explorer.exe
etc.

 

AdwCleaner[C00].txt

Report.txt

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Hello Robinringl and welcome to Malwarebytes,

Open Malwarebytes, select > Reports > then checkmark (tick) most recent "Website Block" entry > then select "View Report" > "Export" > Text File (*.txt) name and save that file to Desktop or somewhere of your choice, attach to your reply...

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin...
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Hi Kevin, please find the attachments below.

I found now some files from the virus GANDCRAB - i googled it but now i am *****in scared and i am saving now all important files on my notebook.

i can also see my windows defender ant the firewall got disabled and the pc says i dont have access to it to activate it - could also not uninstall my antivirus and install another one nothing works fine

FRST.txt

Addition.txt

website block 2.txt

ransomware.txt

website block.txt

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Hello Robinringl,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in your reply..

Thank you,

Kevin...

 

fixlist.txt

Edited by kevinf80
edit to script
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No results from this, i am searching the registry in FRST as well now for the proccess: RtlUpd64 - I Also noticed many processes

Farbar Recovery Scan Tool (x64) Version: 01.01.2019
Ran by Robin (02-01-2019 02:21:40)
Running from C:\Users\Robin\Downloads
Boot Mode: Normal

================== Search Registry: "Promptbooks" ===========


====== End of Search ======

 

image.png.fe8f67c413e908c07185a87e303205ff.png

 

 

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As well nothing found for the RtlUpd64 and there is also nothing in this folder "rrinstaller" - its empty but it says the file lays there

Farbar Recovery Scan Tool (x64) Version: 01.01.2019
Ran by Robin (02-01-2019 02:26:03)
Running from C:\Users\Robin\Downloads
Boot Mode: Normal

================== Search Registry: "RtlUpd64" ===========


====== End of Search ======

 

 

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

fixlist.txt

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The choice to reinstall windows is down to you, I believe we`ve removed all of the infection... Go to the following link to reset your Firewall..

https://www.thewindowsclub.com/reset-windows-firewall-settings

Next,

One final indepth scan to ensure no remnants of the infection remain...

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.



Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Its almost 2am local time for me, i`m off to bed....

Cheers,

Kevin

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Just saw you reply regarding attached files, I do not have the authority to do what you ask, you will have to contact one of the Admin guys..

Regarding the Firewall, type or copy/paste services.msc into the search box next to start key on taskbar. The services window will open, scroll to Windows Defender Firewall

The settings should be "Running" and startup type should be "Automatic" If those are wrong right click on WDF select "Properties" in that window alter the settings...

Kevin..

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Hey there, i still have malicous websites getting blocked by malwarebytes - the source is chrome.exe and it just seems to happen in the chrome browser.

Malwarebytes couldnt find anything.
ADWCleaner couldnt find anything.
Sophos couldnt find anything.

I attached 5 of the website blocks and as well a farbar scan i just ran right now

 

FRST.txt

Addition.txt

report 1.txt

report 2.txt

report 3.txt

report 4.txt

report 5.txt

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If the blocks are only related to Chrome lets make a clean install of Chrome, see if the blocks cease after that... I`ll check over the logs from FRST and get back to later.

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Does that help

Thanks,

Kevin...

 

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