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Ransomware protect causing major slowdon in Win10


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I'm aware that there are numerous reports of "freezing" on win7 and slowdowns elsewhere so I apologize if the issues in this new post are actually handled elsewhere. If they are, I cannot find the solution.

I'm running Mbytes 3.6.1.2711, Comp. package 1.0.508 and update 1.0.7211, on Win10 Pro v 1803.

With Ransomware Protect enabled, my desktop is loading painfully slowly and once loaded, the mouse pointer is clearly inebriated and staggers all over the place only reluctantly travelling at my command. Desktop items and programmes are also sedated and take a long time to awaken.

With protect off, Windows loads normally, mouse passes breathalyzer test, and desktop apps are no longer medicated.

I really would like to enable Ransomware Protect but not at the current performance cost.

MBytes is enabled at startup, with no delay, self-protect on as well as all other protections. Grab-result files attached.

Hope the hangover can be fixed soon and all help truly appreciated. Happy New Year to Malwarebytes staff and to all.

RonH

 

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
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  4. Place a checkmark next to Accept License Agreement and click Next
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  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
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We will need logs while Ransomware Protection is enabled if possible, as this will let us see what's happening when it's active.

Before that though, have you tried adding mutual exclusions for Norton Internet Security? Here's the list of files you'll want to add to the Norton exclusion list: https://support.malwarebytes.com/docs/DOC-1123. You'll need to look on Norton's website for a list of files to exclude from Malwarebytes.

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