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34 minutes ago, LadderGoat said:

The auto renewal is coming up soon and no matter what I try I cannot cancel it.

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

Edited by Porthos
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  • 4 weeks later...

Quite the same issue here: automatic renewal is activated but I did not give my consent! And I cannot cancel it.

Such practice is not acceptable. I've renewed my licence for 2 years but that's probably the last time I buy a Malwarebytes product.

Forcing customers to auto renew their licence is not the way to do business. 

I've already submitted a ticket (and wasted time for this), but I should not have to do so. 

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Please refer to this support article.  It provides contact information for both of the e-commerce partners who handle payment processing and automatic payments for Malwarebytes license purchases.  You may contact the appropriate vendor who handles payment processing for your account directly to have them cancel auto-renewal for your account.

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Thank you for your reply, I've sent an email to Cleverbridge and I am waiting for their answer.

Anyway, that's too much time wasted for a simple licence renewal. MalwareBytes's e-commerce partners should not be able to force customers to use auto-renewal without asking them first. This is the first and last time I am ordering with such company.

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Yes, we've had many requests to provide the option to opt-out of auto-renewal during the purchase process rather than having to cancel by contacting the vendor later, however for whatever reason they have not added that option yet.

I will report your comments to the team to let them know that another user has requested this change.  If there is anything else we might assist you with please don't hesitate to ask.


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