Jump to content
MiceP

Ransomware Protection won't turn on

Recommended Posts

As it says in the title. Every time I turn on my PC, I get the notification that a portion of my real-time protection isn't activated. When I check, it's specifically Ransomware Protection. Clicking the button does nothing, even temporarily. I've tried running as admin, multiple reboots, and updating.

Attached are an image of the problem and the results from the support tool.

mwb.png

mb-check-results.zip

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Hello @MiceP:

Thank you for posting the mbst-grab archive.

To continue, please save all open work and then Quit all running applications.

Then, please again relaunch mb-support-1.3.1.553.exe, but this time, through the Advanced tab, select the Clean button.

The cleaning process starts immediately and should take a few minutes.

After a computer restart, please open the Malwarebytes 3 (MB3) GUI and see if the Ransomware protection: toggle switch is now On.

Please let the forum know, in your next reply, if the issue has been resolved.

Thank you.

Share this post


Link to post
Share on other sites

Yes, that worked. Thank you very much for the assistance! If it happens again in the future, would it be better to report back that the problem is reoccurring, or just try to use the Support Tool to reinstall MWB again?

Share this post


Link to post
Share on other sites
8 hours ago, MiceP said:

Yes, that worked. Thank you very much for the assistance! If it happens again in the future, would it be better to report back that the problem is reoccurring, or just try to use the Support Tool to reinstall MWB again?

Hello @MiceP:

As this sub-forum's bot postings are set to request a gathering of data first, I would recommend a mbst-grab indeed be posted first and then await further instructions.  Posting the grab gives Malwarebytes staffers a documented view of your system's present issue. A future issue may manifest itself in a similar manner, but beneath, conditions may differ.  Yet, the final solution may still be the same.

We are happy that your system has returned to normal.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.