Malwarebytes Won't Open

[Referee06]

My computer is running Windows 10.  This morning Malwarebytes won't open. The little green circle spins when I try to open the program, but nothing happens.

[LDTate]

Hello  and

Please take your time.

 

Windows

8.1 and 10

Restart your computer in Safe Mode.

Step 1: When you hit the power button in Windows 8.1 / 10 (through Charms Bar), hold down the Shift key when clicking the Restart button.

Step 2: The next screen will present you with three options. Click Troubleshoot.

Step 3: Next, hit Advanced options followed by Windows Startup Settings from the next screen.

Step 4: Your PC will now be rebooted to enable the advanced parameters, which include Safe Mode as well. Once it restarts, you’ll get nine options whereby the following commands apply:

F4 for Safe Mode

F5 for Safe Mode with Networking

F6 for Safe Mode with Command Prompt

Based on your selection, Windows 8.1 (or Windows 8 or 10 the method applies to both) will boot accordingly.

F5 for Safe Mode with Networking

Then press the enter key on your keyboard to boot into Windows Safe Mode.

When Windows starts you will be at a typical logon screen. Logon to your computer and Windows will enter Safe mode.

Open Malwarebytes (MBAM) and delete all in Quarantine

**Power Off** (shutdown, the pc.

Wait a few minutes.

Restart in Normal Mode and make sure it's gone

[AdvancedSetup]

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Thanks