Dewey

[deweymitch53]

I just installed the latest Malwarebytes with no problems (Windows 7 Premium). Registered it and all was happy. A little while later I noticed I could not access any web sites. Error was "windows 7 cannot auto detect proxy settings" on IE or Chrome. After an hour I was thinking the only difference before and after was Malwarebytes. I uninstalled it and all is fine and dandy now. What happened and is there a fix?

[Malwarebytes]

***This is an automated reply***

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[AdvancedSetup]

Hello @deweymitch53

Let me have you run the following and get me some logs. Please temporarily disable your security software when you run the scan, and re-enable it when done so that it does not interfere with gathering logs.

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
    
    

7. Click the Gather Logs button
    
    

8. A progress bar will appear and the program will proceed with getting logs from your computer
    
    

9. Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    
    

10. Please attach the file in your next reply.

 

Thank you

Ron

 

[deweymitch53]

First I must apologize because the problem was not with Malwarebytes but with my computer. I noticed that other programs were acting strange later. Talking to a friend who works in IT he told me that my HD was going to fail soon (he ran some tests). So, new HD, reinstalled OS spent almost a day getting all 161 updates etc. I reinstalled Malwarebytes and all is happy.

Thank you for your response

Dwight

[AdvancedSetup]

Thanks for the follow-up reply @deweymitch53

Sorry to hear your hard drive went out, but glad all is working well again. Don't forget to keep your data backed up. I'm sure your friend can help you get setup with an external USB drive to image to and backup to.

Backup Software

 

Take care and stay safe out there.

Cheers

Ron