SpOokiie Posted December 29, 2018 ID:1289553 Share Posted December 29, 2018 I think i am affect by malware and i am unable to run MBAR ( encounter BSoD whenever i try to scan it ) or install Malwarebyte ( error : 5 ).I am unable to open my add or remove program as well, tried clicking on it nothing happens. I have tried all the suggested solution on the forum and still not able to run or install it. Attached are the FRST and Addition log files. Please do let me know what other information is needed to resolve this issue. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted December 29, 2018 ID:1289576 Share Posted December 29, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
SpOokiie Posted December 30, 2018 Author ID:1289663 Share Posted December 30, 2018 Hi nasdaq, Attached is the Fixlog.txt after i have click on Fix on FRST. I did encounter 2 errors during this process, not sure if it may affect the result or not. The 2 attached images are the error i encountered during the process. Fixlog.txt Link to post Share on other sites More sharing options...
SpOokiie Posted December 30, 2018 Author ID:1289665 Share Posted December 30, 2018 Hi nasdaq, I just used RogueKiller to scan and I think a few of them wasn't able to be removed. Attached is the result for my scan. roguekiller.txt Link to post Share on other sites More sharing options...
SpOokiie Posted December 30, 2018 Author ID:1289684 Share Posted December 30, 2018 Hi, I have actually reformat my computer. But just to be safe i have run a MBAR scan and is there any other scan i need to run in order to make sure it is now malware / virus free? mbar-log-2018-12-30 (17-25-45).txt Link to post Share on other sites More sharing options...
nasdaq Posted December 30, 2018 ID:1289709 Share Posted December 30, 2018 Hi, Run this Sophos Virus Removal Tool Please download Sophos Virus Removal Tool and save it to your computer's Desktop. Right-click the icon and select Run as administrator. Click Yes to accept any security warnings that may appear. Click the Next button. Select 'I accept the terms in the license agreement', then click Next twice. Click the Install button and wait until the installation is complete. Click the Finish button. The tool created a shortcut icon on the Desktop of your computer. Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool. Click Yes to accept any security warnings that may appear. After it updates and a "Start Scanning" button appears in the lower right: Disconnect from the Internet or physically unplug your Internet cable connection. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection. Windows Vista and above: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log Please post the contents of the log in your next reply and note any errors encountered. === p.s. You can download the latest version of the Farbar tool that has been corrected. Post the logs and I will review them. Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click Attach this file.Click the Add reply button. === Link to post Share on other sites More sharing options...
SpOokiie Posted December 30, 2018 Author ID:1289722 Share Posted December 30, 2018 Hi, Attached are the files which you've requested. Please let me know if my computer is good to go. Addition.txt FRST.txt SophosVirusRemovalTool.log Link to post Share on other sites More sharing options...
nasdaq Posted December 30, 2018 ID:1289743 Share Posted December 30, 2018 Hi, Your logs are clean. Navigate to this page and follow the instructions. Uninstall and remove Malwarebytes from Windows deviceshttps://support.malwarebytes.com/docs/DOC-2674 Let me know if the problem persists. Link to post Share on other sites More sharing options...
SpOokiie Posted December 31, 2018 Author ID:1289862 Share Posted December 31, 2018 Hi, Thanks you so much. Do i really need to remove Malware Anti-Rootkit? Link to post Share on other sites More sharing options...
nasdaq Posted December 31, 2018 ID:1289890 Share Posted December 31, 2018 Hi, Yes if you cannot run it. You can check with the experts in this forum. https://forums.malwarebytes.com/forum/41-malwarebytes-3-support-forum/ Link to post Share on other sites More sharing options...
SpOokiie Posted January 1, 2019 Author ID:1290015 Share Posted January 1, 2019 19 hours ago, nasdaq said: Hi, Yes if you cannot run it. You can check with the experts in this forum. https://forums.malwarebytes.com/forum/41-malwarebytes-3-support-forum/ Hi, You mean I will need to remove MBAR if i cannot run it? Or i can keep it in my pc? Link to post Share on other sites More sharing options...
SpOokiie Posted January 1, 2019 Author ID:1290016 Share Posted January 1, 2019 19 hours ago, nasdaq said: Hi, Yes if you cannot run it. You can check with the experts in this forum. https://forums.malwarebytes.com/forum/41-malwarebytes-3-support-forum/ Hi, Please ignore my previous post. I have followed the steps and run everything accordingly. Link to post Share on other sites More sharing options...
nasdaq Posted January 1, 2019 ID:1290035 Share Posted January 1, 2019 Glad we could help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 5, 2019 Root Admin ID:1290868 Share Posted January 5, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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