Real time protection turns off

[Neph]

I've got the same problem (Win 7 64bit, Malwarebytes 3.6.1):

Yesterday, about 1 minute after starting up my PC, the "real time protection disabled" message popped up, then Malwarebytes crashed. I then had to restart it.

Today the same thing happened about 5 minutes after starting my PC (I was already using it at that point): Message popped up, then it crashed but it restarted itself before I got the chance to do it.

I'm currently running a scan (auto-scans every day are enabled and no problems lately with that!) and also a second one with Spybot just to be safe but neither has found anything yet.

[Neph]

It didn't crash for me yesterday but today it did 3 times already in less than 30 minutes.
I guess I'll really have to reinstall it.
Btw, the scans didn't come up with anything apart from the usual tracking cookies (in Spybot).

[AdvancedSetup]

Hello @Neph

Please try the following

 

Please download the Malwarebytes Support Tool and use it to repair Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• Click the Start Repair button and follow the onscreen instructions.
  
  

 

Then let me know if you're still having issues with Malwarebytes.

Thank you

Ron

 

[Neph]

Sorry for the late reply. I ended up re-installing Malwarebytes, which completely fixed it. Unfortunately the problem's back, this time it's the web protection:

It turns off on its own, about 30 seconds later Malwarebytes crashes and I have to restart it manually - I haven't waited long enough to see if it eventually restarts on its own yet. This has happened two times in the last 10 minutes already.

I'm going to try the repair AdvancedSetup suggested now.

[AdvancedSetup]

Probably best we get some logs then if it won't stay running.

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Temporarily disable your anitvirus while running the scanning tool. Re-enable it when done.
4. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
5. Place a checkmark next to Accept License Agreement and click Next
6. You will be presented with a page stating, "Get Started!"
7. Click the Advanced tab
    
    

8. Click the Gather Logs button
    
    

9. A progress bar will appear and the program will proceed with getting logs from your computer
    
    

10. Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
     
     

11. Please attach the file in your next reply.

 

Thanks

Ron