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Bhil0

Cant remove pup after scanning. Software refuses to open at times.

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Periodically malewarebytes software will not open.  Double clicking from windows explorer and running as administrator does not help.  Running the repair software or FRST64.exe gets it to open I have attached my FRST results and repair tool results

mbst-grab-results.zip

Addition.txt

FRST.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If the problem persists navigate to this site.

https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

As suggested start a new topic here:
The link will get you to:
https://forums.malwarebytes.com/forum/41-malwarebytes-3-support-forum/?do=add

An expert will give you sound advice.

fixlist.txt

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ya it seems to be working correctly now with the exception that their is a specific PUP i cannot seem to remove no matter how many times I scan

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Hi,

It may be tha you are Syncing your browsers with other devices

Follow these directives as needed.

FIREFOX SYNCING.
If Firefox still gives you problems and you are Syncing it with other Devices remove it.
https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

When all is well you can re-sync your devices.
<<<>>>

For Chrome
Read this article and proceed.

Chrome Secure Preferences detection always comes back
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
<<<>>>

Keep me posted.


 

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Thanks

 

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