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Cant remove pup after scanning. Software refuses to open at times.


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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

If the problem persists navigate to this site.


As suggested start a new topic here:
The link will get you to:

An expert will give you sound advice.


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  • 2 weeks later...


It may be tha you are Syncing your browsers with other devices

Follow these directives as needed.

If Firefox still gives you problems and you are Syncing it with other Devices remove it.

When all is well you can re-sync your devices.

For Chrome
Read this article and proceed.

Chrome Secure Preferences detection always comes back

Keep me posted.


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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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