Windows files corrupt.

[scrub]

Whenever I load up Kontakt 6 in Ableton (v10) or FL Studio (v20) I get Windows error: "EXTERNAL EXCEPTION E06D7363"

I searched up the error code and found some articles saying it is most likely malware tools. Some of them specifically saying it's Malwarebytes. 

I've never had any trouble with Malwarebytes before. It's always been perfect on detecting ransomware, adware etc. 

I did sfc /scannow in admin CMD however it didn't fix the problem. 

http://www.tomshardware.co.uk/faq/id-3128571/fix-windows-error-external-exception-e06d7363.html

This one is fairly old from 21st of July 2016.

If you require any more information don't hesitate to reply requesting it. Thanks in advance.

Screenshots;

[Malwarebytes]

***This is an automated reply***

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[scrub]

Here are the requested logs.

mbst-grab-results.zip

[exile360]

Greetings,

I took a look at your logs and did notice a couple of potential issues.  First off, some items for Malwarebytes that should exist in the registry do not (the entries for its context menu shell extension for Explorer); if you disabled that setting in Malwarebytes then no worries, but otherwise it may be a sign of an issue with the installation so a clean install or at least over-the-top install of the program may be warranted to try to correct the problem.  Instructions on performing a clean install will be listed near the end of this reply.

Next, User Account Control is disabled.  While this likely isn't the direct cause of the issue you're experiencing, it could be the reason Malwarebytes is malfunctioning and/or not installed correctly because Malwarebytes, like virtually all modern software, is built to be fully UAC compliant and compatible, not to mention the fact that disabling UAC drastically reduces the security of your system/user account.  It's up to you of course, but I would highly recommend re-enabling UAC, especially if you are the type of person who seeks out and uses any sort of cracked/pirated software (not that we condone such activities; obviously not, but that's your business) as such tools are a primary attack vector of the bad guys who develop and spread malware, especially in the case of Trojans as they are easy targets so I would strongly recommend keeping your system's security as functional and hardened as possible to reduce the risks of such activities.

Now, as for correcting the issue at hand, I have a couple of thoughts.  I already mentioned a reinstall/clean install, however it also may help to exclude the applications in question from Malwarebytes as one of its protection modules may be interfering with write access to the file in question.  I see that you have a couple of exclusions in place already, however in case you require instructions on how to exclude a process you will find them in this support article.  I would suggest excluding them using the options shown under the Exclude a File or Folder section of that article and leaving the default option selected which will exclude the processes from every component of real-time protection except Web Protection (which shouldn't be causing this issue anyway as that module only deals with connections to and from external servers through your internet connection).

As promised, here are the instructions on performing a clean installation of Malwarebytes:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

If none of the above resolves the issue, then please try disabling the individual protection components in Malwarebytes one at a time to determine which of them is the cause of this issue.  To do so, simply right-click on the Malwarebytes tray icon and click on each of the four protection modules listed to uncheck it then test to see if the issue is fixed.  If it is not, then proceed to re-enable that one and disable the next, repeating this process until you are able to determine which one module is causing the conflict.

Please let us know how it goes and if the issue still persists.

Thanks

[scrub]

Thanks for the quick reply, I did do what the bot posted and it fixed my issue. I ran the Malwarebytes Support Tool, let it reboot my system and after that, I clicked start repair because it didn't fix the problem, that fixed. So it did seem to be an issue with Malwarebytes not being completely functional/existing in reg etc, am I right? My bad anyway I should've done this stuff before making the post. But thanks for the reply anyway. 

 

[exile360]

Yep, it sounds like that was indeed the issue.  I'm glad that it's fixed.  As long as it's working you shouldn't need to do anything more, though I would still advise following my recommendation regarding UAC of course, but that's totally up to you and I understand why some people disable it as it can be annoying at times.

Anyway, if you have any more trouble just let us know and we'll do what we can to help