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JoseM

ESET + Malwarebytes using up resources

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Please submit logs.  That is the starting point for any troubleshooting, and nothing can happen without them.

Please provide logs using our Malwarebytes Support Tool.

  1. Download and launch the Malwarebytes Support Tool
  2. Click Advanced
  3. Click Gather Logs
  4. Upload the mbst-grab-results.zip file from your desktop
Edited by tetonbob
split posts and added instructions for MBST

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On 12/24/2018 at 12:50 AM, gonzo said:

Please submit logs.  That is the starting point for any troubleshooting, and nothing can happen without them.

Please provide logs using our Malwarebytes Support Tool.

  1. Download and launch the Malwarebytes Support Tool
  2. Click Advanced
  3. Click Gather Logs
  4. Upload the mbst-grab-results.zip file from your desktop

when i turn off web protection in MBAM, ESET Service stops using 50% CPU logs attached

mbst-grab-results.zip

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On 12/30/2018 at 11:56 PM, dcollins said:

The first thing I would try is adding exclusions for ESET into Malwarebytes and adding exclusions for Malwarebytes into ESET. Here's the files you'll want to exclude from ESET: https://support.malwarebytes.com/docs/DOC-1123. You'll need to look at ESET's website for a list of files they recommend excluding.

still the same problem :(

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Greetings,

It appears your system is being affected by a bug in the latest Malwarebytes release that the Developers are still investigating.  For now the only workaround is to keep Web Protection disabled in Malwarebytes, and to supplement the disabled protection I would also recommend installing the Malwarebytes browser extension beta.  It is available for both Chrome (as well as other Chromium based browsers like SRWare Iron and Vivaldi) and Firefox.  It blocks the same sites as Web Protection, though only for your browser rather than the entire system, though it does add some additional features including blocking many ads and tracking servers to protect your privacy online, clickbait sites, and it also has new behavior based blocking for tech support scam sites and some other types of known malicious sites.  It is also fully compatible with Web Protection in Malwarebytes Premium so once this issue is fixed you may continue using the browser extension if you wish to do so.

You can find out more about the browser extension and download it at the following links:

Chrome
Firefox

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