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Problem intalling Malewarebytes on Windows XP


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I uninstalled an older version of Malewarebytes but noticed that two files remained which I was told I didn't have access to. In trying to reinstall Malewarebytes from https://data-cdn.mbamupdates.com/web/mb3_bifurcation/mb3-setup-54035.54035-3.6.1.2711-1.0.482-1.0.7469.exe, I get a runtime error: (at 414:120) "could not call proc." I have tried installing the Malewarebytes Support Tool, but am told that I need .Net Framework 4 updates that I can't seem to locate using Windows Update from Control Panel. I have attached the file using mb-check-2.1.10.1000.exe.  Any help with this would be appreciated.  Thank you.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
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  7. Click the Gather Logs button
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  8. A progress bar will appear and the program will proceed with getting logs from your computer
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  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
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  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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Hello @8biosdrive and :welcome:

The prerequisite for the legacy MB3 version is Windows XP, Service Pack 3, x86/32-bit.

Then, please read the announcement: Malwarebytes support for legacy Windows XP and Vista Operating Systems FAQ.

MB3 Legacy Download: https://downloads.malwarebytes.com/file/mb3_legacy

Please take note that the anti-ransomware module will not be enabled on a Windows XP system.

HTH

Edited by 1PW
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Well, unfortunately, I do. I installed Malwarebytes version 3.5.1 build 2522 and ran a scan.  No maleware was found. However, later on when I went to work on some Word files, I found that they were locked. In fact, all the files on my computer seem to be locked. No copying or editing of any of the files I opened could be carried out. There are no indications from Norton Internet Security that any problems exist. Is this a known issue? Any suggestions would be greatly appreciated. Happy Holidays!

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Here is an update on my last post. The problem of the locked files was solved, and it had nothing to do with Malwarebytes. I had previously recovered from a corrupted hard drive. Since reformatting, reinstalling Windows XP and programs, and then reinstalling recovered data, I had been getting a request from Microsoft Office to reactivate my Office 2003 software, which I had been ignoring while trying to take care of numerous problems in getting programs and files to open and work correctly.  It looks like at some point over the last day or so, Microsoft Office disabled editing functions in Office programs (Word, Power Point...). When I simply reactivated the software, all the files started behaving normally again!  Happy Holidays!

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