Where can I get a ticket for support ?

[deucy14]

I may need a ticket and staff support to resolve this for me.  

I downloaded MWB application for 90 days use gratis as a holiday trial for MWB to be on my cell phone and probably start a subscription after that period..  That was a few weeks ago, and I am getting notices from MWB  that I have a few days remaining !  How can I change this for the 90 days trial for my phone ?   Do I need a ticket to interface with staff support to straighten this out ?  Can  I get directions for how/ where  to request this ?  Much appreciated.

[1PW]

Hello @deucy14:

Yes - for licensing issues, a support ticket is the only way to a solution.  Please use the following information to start that process.  Thank you.

Quote

 

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264