Real time protection turns off and crashes

[wildbill99]

Since sometime yesterday real time protection keeps turning off and clicking "turn on" does nothing.  When I click the tray icon Malwwarebytes acts like it crashes and restarts.  This is becoming more frequent.  Did you push out some bad update yesterday?  Would uninstalling and re-installing possibly resolve this?  If there was a problem with an update then that probably wouldn't help.

[Malwarebytes]

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[exile360]

Greetings,

I'm not aware of any bad update or anything like that so it's definitely worth a try to see if reinstalling corrects the issue.  If it doesn't, then please go ahead and do the following so that we may take a closer look at what's going on with your Malwarebytes installation and hopefully correct it:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[wildbill99]

I didn't do anything, no re-install or anything, but the problem seems to have stopped a few hours after I posted and I haven't seen it re-occur today.

[exile360]

OK, hopefully the issue remains resolved but please let us know if it returns.  It was most likely caused by a corrupt configuration file or database file which would have been corrected by updating (this is also why I recommended reinstalling as that would replace the config files and databases and likely would fix it if it does return).

[AdvancedSetup]

As the issue is reported as corrected, I will go ahead then and close this topic.

Thank you