Malwarebytes refuses to open

[awful]

Hello.

I have no clue at what point did it stop opening but I recently noticed clicking the shortcut only activates it for a moment and then nothing happens.

Is there any way to make it work?

[awful]

I am unable to uninstall it, error message pops up:

Quote

Message file "C:\Program Files\Malwarebytes\Anti-Malware\unins001.msg" is missing. Please correct the problem or obtain a new copy of the program.

and also when I try re-installing it, I download the setup file from malwarebytes.com and run it, it asks me for language settings and the install icon (logo with small downward arrow) shows on the explorer panel but can't be opened and doesn't seem to do anything. I'm lost.

[1PW]

Hello @awful and

Please follow the steps in @exile360's procedure posted at https://forums.malwarebytes.com/topic/240452-malwarebytes-does-not-start-or-uninstall/?do=findComment&comment=1286734.  (Post #4)

After the above is completed, please reply to this topic and let us know the system's status.

Thank you.

Edited December 21, 2018 by 1PW

[awful]

Hi!

I installed the support tool and accidentally clicked on "start repair" instead of "advanced" as advised, and couldn't figure out a way to stop the repair process so I went through with it, and now it seems the program actually opens and runs normally again.

If it goes down again I will this time follow the instructions more carefully and report here!

Thank you!

[1PW]

You're welcome.  We are happy we could help you.

Please let us know if we can help you again.