Jump to content

Recommended Posts

Hey guys i want to use MB to scanning my computer if there any suspicious file and then remove MB because i've already use avast as my daily AV. Is there any conflict between this two ? if no. Can i just remove MB after finishing scanning my pc? Thanks in advance.

I used mb because i am afraid avast cant detect this suspicious file.

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

55 minutes ago, Porthos said:

It is the same answer you received in April. If using the free version there are no issues with Avast.

I thought it will be different case with avast. Thanks. I just finished scanning with both AV and everything is clear nothing suspicious found. Can i safely remove MB now?

 

Link to post
Share on other sites

You may remove it if you wish, but you don't have to.  It doesn't hurt anything to keep it installed should you wish to scan with it again in the future.  The free version doesn't run in real-time unless the free trial is active (and if it is, you may deactivate it as instructed in this support article if you don't want it) so it won't conflict with Avast at all.

That said, if you do wish to remove it from your system, then of course you may do so, either via the Programs and Features interface in Windows or using the uninstaller for the program found under C:\Program Files\Malwarebytes\Anti-Malware.

Link to post
Share on other sites

50 minutes ago, exile360 said:

You may remove it if you wish, but you don't have to.  It doesn't hurt anything to keep it installed should you wish to scan with it again in the future.  The free version doesn't run in real-time unless the free trial is active (and if it is, you may deactivate it as instructed in this support article if you don't want it) so it won't conflict with Avast at all.

That said, if you do wish to remove it from your system, then of course you may do so, either via the Programs and Features interface in Windows or using the uninstaller for the program found under C:\Program Files\Malwarebytes\Anti-Malware.

I have already remove MB. But look like i am running free trial after installing MB because its automatically active your free trial, which mean when i am running the scan i am running the free trial version, also i am running the free trial together with avast. Is it fine? 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.