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I have 2 unwanted apps showing up every time I go online or open a new window online. I have run Malwarebytes in a plain open window and in safe mode. the information I have found online indicates that they are associated with the Chrome search engine.  I have checked to be certain that I have the latest Malwarebytes program installed. I downloaded and ran Adwcleaner in both safe mode and in a regular window. Malwarebytes blocks it as an Outgoing highjacker but can't find it in a scan of my computer. It doesn't show in the Chrome Extension list. I am running an HP Pavilion with the latest updated Windows 10. 

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Hello stonediger and welcome to Malwarebytes,

If this issue is only related to Chrome lets make a fresh clean istall, see if that helps....

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Does that help...?

Thanks,

Kevin...
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  • 2 weeks later...
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Thanks

 

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