Help with Support Ticket process?

[mjensen2k]

I created a support ticket and received an email acknowledgement with a ticket id.  So far so good.

• There is no link to my ticket in the email, however.
• There was no instructions on how to followup.
• Within the support page, I see no where to search for my ticket.
• I cannot login to see 'my tickets'.  The login for customers is 'coming soon' and my normal login doesn't work.
• I click on this forum, and need another login beside my other MWB login (a 3rd login?)

So, in short, I received one email with no way to follow up?  I wasn't told if I'll receive more emails or if I can/should reply to the email.  I can't search for my ticket and every place I go needs another login credential.

Do I have that all about right?

What should I expect from support?  More emails?  Am I missing the ticket search?

[Malwarebytes]

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[exile360]

Greetings,

After creating a support ticket you will be contacted via email.  You will then respond via email while being assisted, and as long as that first confirmation email got through, which you already confirmed, then there should be no problem receiving future emails once a member of Support has replied to your ticket.

Please let us know if there is anything else we might assist you with or if there is anything else you have questions about and we'll do our best to help.

Thanks