Microsoft Excel & Word Problem

[gtovini]

I am having also very suddenly the same issue also with Office 2013. I also went through a system reset before finding out that it was Malwarebytes that was causing this issue. Solutions indicated elsewhere as working for this problem like uninstalling and reinstalling MS Office did not work for me. Only when I did a MSCONFIG analysis it became clear Malwarebytes was the culprit.mbst-grab-results.zip

mbst-clean-results.txt

[exile360]

Greetings,

Until this issue is fully addressed, I would recommend trying to disable the individual protections for the affected MS Office applications in Malwarebytes rather than turning off Exploit Protection fully as it is by far one of the most effective, proactive components in Malwarebytes, especially for protecting the most frequently targeted web facing applications such as your web browsers, so disabling it totally may put your system at serious risk of becoming infected.

To do this, please open Malwarebytes and navigate to Settings>Protection and under Real-Time Protection click on the Manage Protected Applications button and then scroll down the list until you locate the affected MS Office programs in the list and then click the slider button on the left of each one to toggle it to Off then click OK.  Once that is done, restart your computer or right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes if prompted by User Account Control, then open Malwarebytes again so that it reloads/refreshes its protection (this is to make certain its Exploit Protection component isn't still injected into your MS Office applications' processes).  Once that's done, try launching your MS Office apps again to see if the issue is resolved.

If it is not, please let us know and we will have further steps for you to try which may allow you to work around the issue without fully disabling all Exploit Protection.

Please refer to the below image to see what the window looks like and what the names of the MS Office applications are in the list:

[nikhils]

Hello @gtovini

Before you turn off the individual protections, can you have all the features turned on and make sure you get the blocks.

Then please follow the instructions below and get the Anti-Exploit debug logs:

Enable Malwarebytes Anti-Exploit Debugging

• Please download mbae_debugging.zip using the link below.
  → https://malwarebytes.box.com/shared/static/qemghbd9e5794dc7pdhvnq2xpku6wo5z.zip
• Open your Downloads folder.
• Right-click  mbae_debugging.zip and click Extract All.... Ensure Show extracted files when complete is checked and click Extract.
• Double-click  start_debugging.bat.
• Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. If you are prompted by  User Account Control, click Yes.
• A blue console window will appear. Please be patient.
• When prompted to reproduce your issue, please perform the action(s) that trigger the exploit block/issue with your installed Malwarebytes product.
• If you are successful, press Y on your keyboard.
• Upon completion, a file named  mbae-logs.zip will be saved to your Desktop. Please attach the file in your next reply.

Thank you.

[gtovini]

Here is the file you requested, thanks

mbae-logs.zip

[nikhils]

Thank you for the logs @gtovini

While we take a look into this can you  please follow the suggestions posted by @exile360 in step #7 and check if that helps for the time being?

Thank you.

[nikhils]

Hello @gtovini

It looks like this might not be an Anti-Exploit issue. 
Something's up with the system configuration.Could be from a recent Windows update too. 

Refer this https://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application

Can you download the mb-support tool from https://downloads.malwarebytes.com/file/mbst.

Run the tool/ Go to Advanced options and run Clean. This will cleanup your existing Malwarebytes product and will perform a clean install.

Can you please let us know if you continue to experience the same issue after a clean reinstall of MB3 ?

Thank you.

[annaki]

I have the exact same problem. Spent about 3 hours with MicroSoft Tier 2 support trying to figure out the problem. They did all the Repair/Uninstall/Reinstall of the MS  Office 2013 several times plus going thru all the services. That will not correct the error with Office 2013. They finally also narrowed it down to Malwarebytes. Tech Support was getting ready to close for the night. So, in the morning, I will get back with them to see if they have any suggestions, otherwise, for now I will have to turn off protecting Office products with Malwarebytes.