Bug - ADWCleaner forces reboot even when told to reboot later

[Tarun]

This may be because of a setting that gets enabled, such as under Settings > Basic Repair Actions.

I've noticed this consistently. Whether you click Clean & Reboot Later or the red X at the top right, it will still clean and reboot. There's also a minor display bug for the &.

[Malwarebytes]

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[Elisabeth]

Hi @Tarun,

Yes, the message is not very clear. "Clean&Restart now" means that AdwCleaner will automatically reboot you computer while "Clean&Restart Later" means that AdwCleaner will wait until the user clicks on "Restar" before rebooting. The later gives you time to finish and save your work.

We're working on a solution to reboot the computer only when it's really necessary, but until then we recommend to always reboot since a lot of system processes are closed in the cleaning. Anyway, if you really don't want to reboot, you can always close AdwCleaner from the taskbar and it won't reboot the computer.

Thanks!

[Tarun]

@Elisabeth please reread my post. I'm sorry but your response sounds like a canned response and that my message was not read.

Specifically, reread this segment quoted below:

On 12/19/2018 at 5:47 AM, Tarun said:

Whether you click Clean & Reboot Later or the red X at the top right, it will still clean and reboot.

To reiterate, this means...

• When I click Clean & Reboot Later AdwCleaner still forces a reboot as soon as cleaning is complete. As such, it is not honouring where I would control when the reboot happens.
• When I click the red X at the top of the options for cleaning, it still forces a reboot as soon as cleaning is complete. Despite that the X was clicked to signify not performing and cleaning or rebooting at all.

The original post is stating the expected results, what actually happens, and the steps to reproduce this bug.

Thanks.

[Elisabeth]

Hi @Tarun,

I'm sorry if I didn't understood your question, thanks for the clarification.

So, you mean that "Close & Restart Now", "Close & Restart Later" and the X at the top behave the same, right? All of them reboot the system without notifying you? In that case yes, it's a bug. The X at the top should only close the dialog, it shouldn't continue to the cleaning. And "Clean & Restart Later" should continue to cleaning and display this message at the end of the process:

 

Please, can you share the log file?

Thanks!

 

[Elisabeth]

Hi @Tarun,

I just wanted to know if it's possible to see your log file. I can't reproduce your issue, and the log file may give us some clues on what's happening.

Thanks!

[Tarun]

Under Settings > Basic Repair Options... All settings are set to On.

Video example of what happens:

 

[Tarun]

Additionally, the close button as seen in your attached screenshot does not actually let you close that dialogue box.

[Elisabeth]

Thanks for the video @Tarun, but I still need the log file please. It will give us more information on how the buttons behave.

Thanks

[Tarun]

There are no log files available.

[jboursier]

Hello,

Does this reboot occurs also when there hasn't been any threats detected, but you clean nonetheless? Or does it only happen when threats are detected?

Thanks,

[Tarun]

@fr33tux Only when threats are detected. I'll keep an eye on it to see if it's still doing it, too.

[jboursier]

Interesting, please keep us posted - we'll continue to investigate in parallel.