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Audio software update (fake?)


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Hello  and :welcome:

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

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It appears you need to reinstall Realtek Audio Control. Instructions below.

Error: (12/14/2018 10:31:08 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program RtkUWP.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 30a4

Start Time: 01d493e8ee01809d

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.1.133.0_x64__dt26b99r8h8gj\RtkUWP.exe

Report Id: c9dfa22e-f4d9-44d9-adbe-ab095c900319

Faulting package full name: RealtekSemiconductorCorp.RealtekAudioControl_1.1.133.0_x64__dt26b99r8h8gj


How to download and reinstall Realtek HD Audio Manager in Windows 10


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I followed your advice except instead of downloading the driver from Realtek I got it from the MSI site because I have an MSI laptop. The install seems to have worked but if the error comes back I will get a version from Realtek then report back here.


Thank you for the quick replies!😀

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Great Job

You're quite welcome. I'm happy to have helped, and glad this is resolved. As there are no other issues which need addressing we can now close this ticket.

Thanks for choosing Malwarebytes!

Peace Be With You

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  • 3 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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