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False Positive - Web Bar


StephenG

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Hello,

We are having issues with our toolbar application being flagged as a "PUP.Optional.WebBar" by Malwarebytes.
 
You can find our product here: 
 
We have successfully had this product white-listed by other major anti-virus brands, and are AppEsteem certified. I'm hoping to work with Malwarebytes to resolve this so our users can continue to have a great experience with our software.  
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  • Staff

Hello,

We have reviewed your application against our new PUP detection criteria and found it to trigger on a few criteria.
https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/

The detection is correct and not a false positive.

We will continue monitoring your application and if we notice a change in the behaviour we will review it again.

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