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Scan stops at "Scan File System"

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The scan stops when at the "Scan File System" step around 186,836 files scanned. I tried the Support Tool three times, but it has not resolve the issue. I just bought the software today and am surprised not to find this issue being raised before. Maybe I didn't enter the right search words. I would appreciate any help. Thanks, David 

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It may help to try running check disk to see if the drive is suffering from any corrupt/bad sectors holding up the scan.  You can find instructions on how to do so here.

If that doesn't correct the problem then it may help to have Malwarebytes create some enhanced logs which may reveal what's going on.  To have it do so open Malwarebytes and navigate to Settings>Application and enable the option below where it says Event Log Data then return to the Dashboard and try running another Threat scan, and presuming the scan fails as before, collect the log(s) it creates and attach them to your next reply as documented in this support article.

Once that's done, return to the Application tab and disable the option under Event Log Data again so that it doesn't continue to create those logs (they can get pretty big pretty fast, so to conserve disk space it's a good idea to use this option sparingly).

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Thanks Exile360, the chkdsk turned up no corrupt/bad sectors.

I was able to enable Event Log data and then reran the threat scan. When it became hung up again, the only option I had was to pause or cancel. Pause didn't seem to help, so I tried canceling. However, canceling also became hung up.

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That's OK, I don't think it shows up in the events tab anyway.  Just run the Malwarebytes Support Tool again and create a new set of logs with that and attach them.  It also may help to get a memory dump from mbamservice.exe when the scan is hung up.  To create one start another scan and when it hangs up leave it running and do the following:

Create Process Memory Dump using Windows Task Manager on Windows Vista/7/8/8.1/10:

  • Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard
  • Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control
  • Click on the Image Name column near the top to sort the list of running processes by name
  • Locate the MBAMService.exe process and right-click on it, selecting Create Dump File
  • Wait a moment while Windows creates the dump file
  • Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\MBAMService.dmp
  • Navigate to this location and right-click on the MBAMService.dmp file and choose Cut
  • Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste
  • Right-click on the MBAMService.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder
  • Attach the MBAMService.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

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