Jump to content
mwcrumjr

System freezing with latest updates on my system

Recommended Posts

I am having the same problem.   I've experienced a total of 5 hard freezes over the past 2 days on my Dell OptiPlex 7040 desktop computer.  Each time I was browsing in Firefox when the screen, keyboard and mouse simple stopped responding.  I was forced to hold down the power button until the system shut down.  The first several times I only had Firefox, Word and Windows Explorer running.  Then just today I had just finished rebooting my machine when the system froze with no applications running.  Initially, I did not realize the problem was in Malwarebytes and had contacted Dell Tech Support.  My BIOS and all of my drivers were up to date. I had also run sfc/scannow and discovered no integrity problems.

My System:

Windows 7 x64

Malwarebytes 3.6.1.2711, Component Package 1.0.508, Update package 1.0.8341

Avast Free 18.8.2356 (build 18.8.4084.409)

I have downloaded the Malwarebytes Support Tool 1.3.1.553 and am attaching the results.  Meanwhile, as suggested by others, I have disabled Web Protection.  I had already installed the Malwarebytes Firefox extension and will rely on that for protection while this problem is resolved.

Thanks in advance for your help in resolving this problem.

mbst-grab-results.zip

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.