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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

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  • Root Admin

Let's go ahead and have you run the following again so we can see what else is still going on.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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OK, here goes:

# -------------------------------
# Malwarebytes AdwCleaner 7.2.6.0
# -------------------------------
# Build:    12-18-2018
# Database: 2019-01-02.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    01-06-2019
# Duration: 00:00:17
# OS:       Windows 10 Home
# Cleaned:  0
# Failed:   4


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

Not Deleted   Search Manager
Not Deleted   SpecialSearchOffer
Not Deleted   We-Care.com Reminder
Not Deleted   Yontoo

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [6543 octets] - [15/12/2018 07:01:19]
AdwCleaner[C00].txt - [6091 octets] - [15/12/2018 07:10:47]
AdwCleaner[S01].txt - [1528 octets] - [31/12/2018 06:48:49]
AdwCleaner[C01].txt - [1640 octets] - [31/12/2018 06:50:16]
AdwCleaner[S02].txt - [1650 octets] - [06/01/2019 22:21:17]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C02].txt ##########
 

MalwarebytesReport06JAN2019.txt

Addition_06-01-2019 22.48.03.txt

FRST_06-01-2019 22.48.03.txt

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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  • Root Admin

Go reset Chrome again from post #2

Then install an Ad blocker

Help Secure your browsers

Please install uBlock Origin for your browsers to better protect your system

FireFox, Chrome, and Safari 
Opera
Microsoft Edge

AdBlock for Internet Explorer

Follow-up Reading

Cryptolocker Ransomware: What You Need To Know
Scams: Tech Support Scams 
PC Safety: Seven tips to keep your PC safe

 

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  • Root Admin

Okay, let's go ahead then and do a full set of scans again to see if something was installed or is preventing removal.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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OK, here goes...

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.6.0
# -------------------------------
# Build:    12-18-2018
# Database: 2019-01-10.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    01-17-2019
# Duration: 00:00:21
# OS:       Windows 10 Home
# Cleaned:  0
# Failed:   4


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

Not Deleted   Search Manager
Not Deleted   SpecialSearchOffer
Not Deleted   We-Care.com Reminder
Not Deleted   Yontoo

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [6543 octets] - [15/12/2018 07:01:19]
AdwCleaner[C00].txt - [6091 octets] - [15/12/2018 07:10:47]
AdwCleaner[S01].txt - [1528 octets] - [31/12/2018 06:48:49]
AdwCleaner[C01].txt - [1640 octets] - [31/12/2018 06:50:16]
AdwCleaner[S02].txt - [1650 octets] - [06/01/2019 22:21:17]
AdwCleaner[C02].txt - [1762 octets] - [06/01/2019 22:32:25]
AdwCleaner[S03].txt - [1772 octets] - [17/01/2019 22:27:17]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C03].txt ##########

FRST_17-01-2019 22.51.38.txt

Addition_17-01-2019 22.51.38.txt

MalwarebytesReport17JAN2019.txt

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  • 1 month later...
  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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