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wirejay

My laptop keeps trying to delete files I click on

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I'm running Windows 7 on my laptop. It recently started behaving strangely by attempting to delete every file I click on. The "Are you sure you want to move this file to Recycle Bin" pop up appears.

When I attempt to close it,multiple pop ups appear with each attempt to close. It's to such an extent that you can't do anything practical on the machine for about 10 minutes as you try to close literally hundreds of Recycle Bin pop dialog boxes.

Any help with this is greatly appreciated as I'm stuck right now

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Hello wirejay and welcome to Malwarebytes,

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin.

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Hello wirejay,

Thanks for those logs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Thank you,

Kevin...

fixlist.txt

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Ok so I did the process. All the other scans indicated no threats except the Sophos Tool. It picked up one threat and I did the cleanup

However the problem still persists. I have attached the Sophos log.

The file deletion prompts are more intense on startup or when trying to run malware removal tools. What could this be?

Sophos 2.txt

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Yes I'm 99% certain I did. It was a lot of scanning so I'll have to verify. But in the event that I didn't should I run in now? The other scans reported no threats. But let me check on it now and give feedback

 

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Well it's the same initial problem. There's been no change. Basically clicking on any file,program,shortcut results in multiple "Do you want to send this file to Recycle Bin" pop-ups. Some several dozen pop-ups. Each time you click "No" or try to close it, even more pop up.

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I'm also thinking is it possibly a problem of the Delete key or Backspace. But then these pop-ups tend to be constant when I first start up Windows. Then after a frustrating fight deleting the multiple dialogue boxes,the problem disappears until next start-up.

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I'll have to verify this later. I'm currently away from the machine. As soon as I get to it I'll try.

By the way thanks for the assistance and patience. Hopefully we win this thing

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Download Portable Windows Repair (all in one) from one of the following:

www.tweaking.com/files/setups/tweaking.com_windows_repair_aio.zip

http://www.majorgeeks.com/mg/getmirror/tweaking_com_windows_repair_portable,1.html

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

Unzip the contents into a newly created folder on your desktop.

Boot your system to Safe mode, instructions here: https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Open the Tweaking.com folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"

From the main GUI do the following:

Select Tab 5 to make Registry backup, use the recommended option...

user posted image

When complete select "Repairs" tab, from there select "Open Repairs" tab..

From that window select the default option and checkmarck "Select All" box. When ready select "Start Repairs" tab....

user posted image

When complete re-boot your system to Normal mode, see if there is any improvement...

Logs are saved to the Tweaking.com folder on your Desktop, the one to post is _Windows_Repair_Log.txt

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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