Windows 1809 system tray icons

[pop0ti]

Hello, just to let you know that sometimes when Windows starts, the Malwarebytes icon is not displayed in the system tray icons.

If I run it, the protection is active, I guess it does not matter.

[Malwarebytes]

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[exile360]

Greetings,

Please check to see if you have fast startup enabled in Windows, and if so, please disable it then restart your system and test to see if the issue is resolved.  Fast startup has been known to cause problems with Malwarebytes and other software due to the way that it works.  You may find info on where to find the setting and how to disable it here as well as here.

If that did not resolve the issue then please do the following so that we may check your Malwarebytes installation for any problems and hopefully find a solution:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes.

Thanks

[pop0ti]

Thank you for your response exile, I disabled the fast startup, I'll let you know if the problem comes back.

Thank you for showing me this option, I did not know. In addition it seems that the fast startup is bad for the SSD.

[exile360]

You're welcome

Yes, Microsoft enables it by default but there's no information/notification about it without digging into your settings so you'd never know it unless you already knew about the feature.  Yep, it's bad for SSD's (potentially at least) and with a fast SSD you really don't need it anyway more than likely, plus it can cause a lot of issues with other software and hardware (instability, failed startups, drivers not loading properly etc.) so I'm definitely not a fan of this feature.  I applaud their efforts to try and speed things up and I understand why they'd want to in order to provide more of a light switch on/off type of experience for their customers, but if it comes at the potential cost of system stability, it's really not worth it in my opinion.

Please let us know if the issue returns or if there is anything else we might assist you with.

Thanks

[pop0ti]

On 12/14/2018 at 12:51 PM, exile360 said:

Greetings,

Please check to see if you have fast startup enabled in Windows, and if so, please disable it then restart your system and test to see if the issue is resolved.  Fast startup has been known to cause problems with Malwarebytes and other software due to the way that it works.  You may find info on where to find the setting and how to disable it here as well as here.

If that did not resolve the issue then please do the following so that we may check your Malwarebytes installation for any problems and hopefully find a solution:

 

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

 

Please let us know how it goes.

Thanks

Hello, I just confirm that the problem is solved thanks to the exile solution.

[Firefox]

4 hours ago, pop0ti said:

Hello, I just confirm that the problem is solved

If you install a new OS update (Spring or Fall) go back and check the setting because M$ will sometimes re-enable it.