Jump to content

AdwCleaner not deleting PUP Ask Jeeves

Recommended Posts

After discussions with staff in the "Malware Removal Help & Support" forum proved fruitless, I was advised to post the issue in this forum instead.


The basic issue is that AdwCleaner scans always detect PUP.Optional.Legacy -> Chrome Search Provider -> Ask Jeeves, and then the removal process always fails.

The cleaner log file is as follows:

***** [ Chromium URLs ] *****

Not Deleted   Ask Jeeves

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Thanks, but the very first line of my original posting was:
Firstly, let me be clear that I have followed the instructions in the pinned post "Chrome Secure Preferences detection always comes back" but they didn't resolve the issue. 

What I want the developers to tell me is why the AdwCleaner persistently (and erroneously?) reports seeing "Ask Jeeves", when there is absolutely no sign of it in the actual Chrome settings.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.