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Licence Problems

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Hi all.I was recently upgraded from one to three appliance cover.So far so good.On my android phone i downloaded mbam free version with option to upgrade to premium.I tapped the upgrade button and the first thing I see is an option to pay monthly/yearly which should not apply in my case as the company made the offer to me.Also I attempted to download on my firestick (4k) and this is crazy altoghter because it is telling me it is installed but the app is nowhere to be seen.Can somebody please cast some light on this for me if possible or advise me if i need to check elsewhere about it.Your expert advice will as usual be most appreciated and thank you in advance.

Best Regards

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H mbam_mtbr Thank you for your reply and advice,it is greatly appreciated.I just checked the FAQ ans found nothing new to help me sadly.I will now proceed to contact support staff for further help.I will close this thread now and if I need to contact you I will start a new thread.Thanks again for your assistance.

Kindest regards.

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