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Mark_Albrosco

Context menu scan not launching MB scan

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As Malwarebytes Cloud Endpoint Protection does not automatically scan USB drives, I right click and select "Scan with Malwarebytes" from the context menu.

Usually it works, but it is not launching the application.

Help?

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Hello Mark

That we would not expect to scan automatically when plugged in. But yes when we right click and scan with Malwarebytes it should pop up a scan.

To ensure everything is installed properly if we can do a clean and reinstall and see if the issue persists? We can use the following instructions to clean and then reinstall from your cloud console.

https://support.malwarebytes.com/docs/DOC-2333

Let us know if it continues with this issue or you have any questions.

 

Many Thanks

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Log into your Cloud console and in Policy - edit. Make sure your right click context menu is ticked or enabled if its not enabled you must check it, then apply or save. that should do the trick.

right click.JPG

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