Jump to content

Infected - Assistance Requested


Recommended Posts

Hi Team,

I stupidly clicked on a downloaded file when i didn't recognise the extension. 


  • All browsers responding slowly, not bringing me to anti-virus sites etc
  • I attempted to run Windows Defender offline scan and this failed (wouldn't start), tried to download it to usb and boot from there but that didn't work either
  • Upon logging back in from safe mode, the windows defender security centre was behaving strangely messages like "your company administrator has restricted options in this application" (it's a personal computer that i alone control) AND "your virus & threat protection is managed by your organization"
  • I initially noted 'akamaihd' references on the pop-ups, but these mostly seem to have stopped occurring

Attached are my scan files from MB3 and FRST. I've also used MBAR, ADW, MSERT but no joy they couldn't find anything.

Your assistance would be greatly appreciated. Thank you.




Link to post
Share on other sites

Hello  and :welcome:

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply. 

Link to post
Share on other sites

  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.