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goodjohnjr

Malwarebytes Browser Extension And Video DownloadHelper Extension Conflict

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Hello,

Back in May of this year I reported a bug to Malwarebytes by email about the Malwarebytes For Chrome browser extension conflicting with the Video DownloadHelper extension for Chrome, and this bug was confirmed by Malwarebytes after I reported it by email months ago.

Here is an edited version of my report from back then:

Quote

 

Hello,

 I would like to report a possible bug with the Malwarebytes For Chrome browser extension (previous version and current version) where it seems to conflict with the Video DownloadHelper extension for Chrome (https://chrome.google.com/webstore/detail/video-downloadhelper/lmjnegcaeklhafolokijcfjliaokphfk) so when you click to download a video with that extension the name in the Save As Box will be random numbers (example: 348546) instead of the name (example: Flying Cat Video) that is displayed in that extension before you click to save the video.

When I disable Malwarebytes For Chrome this problem goes away, but if I have it enabled then the problem returns so I either have to keep manually entering the title every time I want to save a video or I have to disable the Malwarebytes extension.

I am not sure if this happens on Firefox too or not because I do not have Firefox installed.

Thank you,

 -John Jr

 

This conflict is still there, I was asked to report it here when I emailed Malwarebytes again to see if this bug was on the list of bugs to be fixed.

This problem is pretty annoying for me and has prevented me from using the Malwarebytes extension for long, I have to keep disabling it, and so I usually give up using it until the next version comes out hoping that it will be fixed.

I like the Malwarebytes extension and I would like to be able to use it again full-time one day and recommend it to others if this problem is fixed one day.

Thank you,

 -John Jr

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Just a thought. I have had the browser extension on both Chrome and Firefox (quantum 64 bit) for a good while. All was well until the most recent update of Firefox (64.0). Since then Firefox will not close properly - and it also seems to worry over downloading (downloads not completing).

However, having tried a host of things. Removing the Malwarebytes Browser Extension seems to have fixed the problem. Though I would dearly liek to have the browser extension back doing its sentry duty.

Hope the browser extension (still beta) gets an overhaul.

JEE

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Rakesh:-

I may have got a lucky download without the Malwarebytes Extension... without it stuff is going awry. I have been just been browsing around the internet. I seem to have an automatic update of several programs and extensions. I have spent some time going through each adding and taking away. I have it seems run into the problem - I uninstalled the extension and reinstalled the previous version. (This was the simple Remembear password manager).

The good news is that both my Malwarebytes Premium and the Browser extension is presently back and running. It even appears that the new  Firefox Quantum 64 is running fine.

Thanks for your concern, and apologies for mistakes concerning the cause. Hopefully I have got it right this time. The new Chrome extension they have runs fine... but not on Quantum?

JEE

 

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Hello,

I was wondering if the Malwarebytes Browser Extension and Video DownloadHelper Extension conflict is on the list of bugs to be fixed one day or not?

Thank you,

-John Jr

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1 hour ago, rakeshsejwal said:

@goodjohnjr are you referring to the renaming of the downloaded files? if yes then it is an existing bug in Chrome that google needs to fix. 

@rakeshsejwal Hello, I am talking about a bug / conflict that only happens when I have the Malwarebytes Browser Extension installed when trying to download files (videos) with the Video DownloadHelper Extension, when there is a video that can be downloaded on a page by that extension it will list the name and you can download the video. 

 

Normally the name of the video (example: Cat Video) that shows is the name that it will default to when you go to download it (you can change the name if you want before downloading it though if you do not use the quick download option) so in the Save File As Box the name will still say (example: Cat Video) before you click save, but when you have the Malwarebytes Browser Extension installed the name shows normally (example: Cat Video) until it is time to download it where the name in the Save File As Box will say (example: 1234283) instead of (example: Cat Video) so you have to manually adjust the name back to (example: Cat Video) before downloading it because the name will be different than the name that shows before clicking to download the video.

 

If you use the quick download option instead of the normal download option you will not be able to change the name before downloading, and so you will have to rename the downloaded file itself if you have the Malwarebytes Browser Extension installed.

 

This problem does not happen when I uninstall Malwarebytes Browser Extension, so far only the Malwarebytes Browser Extension seems to cause this problem when trying to download files with the Video DownloadHelper Extension.

 

So you are saying that this is a Google Chrome problem even though it only happens when I have the Malwarebytes Browser Extension installed when trying to download files with the Video DownloadHelper Extension?

 

-John Jr

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