Jump to content

Malwarebytes Browser Extension And Video DownloadHelper Extension Conflict

goodjohnjr

By goodjohnjr
in Chrome

Go to solution Solved by gonzo,

Recommended Posts

goodjohnjr

goodjohnjr

Posted
Posted

Hello,

Back in May of this year I reported a bug to Malwarebytes by email about the Malwarebytes For Chrome browser extension conflicting with the Video DownloadHelper extension for Chrome, and this bug was confirmed by Malwarebytes after I reported it by email months ago.

Here is an edited version of my report from back then:

Quote

 

Hello,

 I would like to report a possible bug with the Malwarebytes For Chrome browser extension (previous version and current version) where it seems to conflict with the Video DownloadHelper extension for Chrome (https://chrome.google.com/webstore/detail/video-downloadhelper/lmjnegcaeklhafolokijcfjliaokphfk) so when you click to download a video with that extension the name in the Save As Box will be random numbers (example: 348546) instead of the name (example: Flying Cat Video) that is displayed in that extension before you click to save the video.

When I disable Malwarebytes For Chrome this problem goes away, but if I have it enabled then the problem returns so I either have to keep manually entering the title every time I want to save a video or I have to disable the Malwarebytes extension.

I am not sure if this happens on Firefox too or not because I do not have Firefox installed.

Thank you,

 -John Jr

 

This conflict is still there, I was asked to report it here when I emailed Malwarebytes again to see if this bug was on the list of bugs to be fixed.

This problem is pretty annoying for me and has prevented me from using the Malwarebytes extension for long, I have to keep disabling it, and so I usually give up using it until the next version comes out hoping that it will be fixed.

I like the Malwarebytes extension and I would like to be able to use it again full-time one day and recommend it to others if this problem is fixed one day.

Thank you,

 -John Jr

Link to post
  • 2 weeks later...
JEE

JEE

Posted
Posted

Just a thought. I have had the browser extension on both Chrome and Firefox (quantum 64 bit) for a good while. All was well until the most recent update of Firefox (64.0). Since then Firefox will not close properly - and it also seems to worry over downloading (downloads not completing).

However, having tried a host of things. Removing the Malwarebytes Browser Extension seems to have fixed the problem. Though I would dearly liek to have the browser extension back doing its sentry duty.

Hope the browser extension (still beta) gets an overhaul.

JEE

Link to post
JEE

JEE

Posted
Posted

Rakesh:-

I may have got a lucky download without the Malwarebytes Extension... without it stuff is going awry. I have been just been browsing around the internet. I seem to have an automatic update of several programs and extensions. I have spent some time going through each adding and taking away. I have it seems run into the problem - I uninstalled the extension and reinstalled the previous version. (This was the simple Remembear password manager).

The good news is that both my Malwarebytes Premium and the Browser extension is presently back and running. It even appears that the new  Firefox Quantum 64 is running fine.

Thanks for your concern, and apologies for mistakes concerning the cause. Hopefully I have got it right this time. The new Chrome extension they have runs fine... but not on Quantum?

JEE

 

Link to post
  • 3 weeks later...
goodjohnjr

goodjohnjr

Posted
  • Author
Posted
1 hour ago, rakeshsejwal said:

@goodjohnjr are you referring to the renaming of the downloaded files? if yes then it is an existing bug in Chrome that google needs to fix. 

@rakeshsejwal Hello, I am talking about a bug / conflict that only happens when I have the Malwarebytes Browser Extension installed when trying to download files (videos) with the Video DownloadHelper Extension, when there is a video that can be downloaded on a page by that extension it will list the name and you can download the video. 

 

Normally the name of the video (example: Cat Video) that shows is the name that it will default to when you go to download it (you can change the name if you want before downloading it though if you do not use the quick download option) so in the Save File As Box the name will still say (example: Cat Video) before you click save, but when you have the Malwarebytes Browser Extension installed the name shows normally (example: Cat Video) until it is time to download it where the name in the Save File As Box will say (example: 1234283) instead of (example: Cat Video) so you have to manually adjust the name back to (example: Cat Video) before downloading it because the name will be different than the name that shows before clicking to download the video.

 

If you use the quick download option instead of the normal download option you will not be able to change the name before downloading, and so you will have to rename the downloaded file itself if you have the Malwarebytes Browser Extension installed.

 

This problem does not happen when I uninstall Malwarebytes Browser Extension, so far only the Malwarebytes Browser Extension seems to cause this problem when trying to download files with the Video DownloadHelper Extension.

 

So you are saying that this is a Google Chrome problem even though it only happens when I have the Malwarebytes Browser Extension installed when trying to download files with the Video DownloadHelper Extension?

 

-John Jr

Link to post
  • 3 weeks later...
goodjohnjr

goodjohnjr

Posted
  • Author
Posted

Hello,

I am just curious if anyone is going to answer my question as to whether this confirmed bug is on the list of bugs to be fixed or not?

I was told by email support to create an account here to post this question here where the developers would be more likely to see it, I did not want to do this because I do not like to create online accounts unless necessary (to reduce the amount of usernames and passwords that I have to remember, and to reduce the amount of things that I have to worry about getting hacked et cetera) and I wanted to just continue to handle it through email support like I did before when this bug was confirmed by Malwarebytes, but I followed their advice anyway and I created an account here again (I used to have an account here in the past) hoping that it would not be in vain.

I just wanted a yes or no at least, it has been over a month since I asked the question here, and this bug was reported and confirmed last year months ago by email support.

Thank you,

-John Jr

Link to post
rakka

rakka

Posted
Posted

@goodjohnjr I confirmed that this was indeed a bug on Chromium project, an old bug that has been archived now(don't know why). 

here is the link https://bugs.chromium.org/p/chromium/issues/detail?id=570686

I was hoping that Chromium will fix it but looks like they are not going to, we will move ahead with making a fix on our end. 

Expect a fix in the next version 1.0.37, I don't have timeline on it though. 

Link to post
goodjohnjr

goodjohnjr

Posted
  • Author
Posted
6 hours ago, rakeshsejwal said:

@goodjohnjr I confirmed that this was indeed a bug on Chromium project, an old bug that has been archived now(don't know why). 

here is the link https://bugs.chromium.org/p/chromium/issues/detail?id=570686

I was hoping that Chromium will fix it but looks like they are not going to, we will move ahead with making a fix on our end. 

Expect a fix in the next version 1.0.37, I don't have timeline on it though. 

Hello @rakeshsejwal,

Thank you for responding and for answering my question; I was worried for a moment there.

It is unfortunate that Google has not fixed that bug and that it happens to only happen when I am using the Malwarebytes extension, but I am glad to learn that it is on the list of bugs to fix now.

Thank you,

-John Jr

Link to post
  • 3 weeks later...
goodjohnjr

goodjohnjr

Posted
  • Author
Posted
3 hours ago, rakeshsejwal said:

@goodjohnjr I have a bad news, I will have to roll back the downloader fix, the fix requires new level of permissions and is causing issues like disabling the protection 100%

I will have have to find another way to implement this, sorry about this. 

Hello rakeshsejwal,

 

Thank you for the news.

 

That is okay, I will be alright, I would rather have everything working for everyone else; in this case I agree that the needs of the many outweigh the needs of the few. ;)

 

-John Jr

Link to post
  • 2 months later...
goodjohnjr

goodjohnjr

Posted
  • Author
Posted
18 hours ago, goodjohnjr said:

Hello,

This naming issue happens on version 1.0.44 for Chrome, but not Firefox; which is interesting.

Thank you,

-John Jr

Oops, I forgot that this is a bug that happens with Chromium / Chrome based browsers, either way it does still happen in the current version; so I just wanted to let you know.

 

-John Jr

Link to post
  • 2 years later...
goodjohnjr

goodjohnjr

Posted
  • Author
Posted

Just an update, this issue still happens several years later in all the web browsers that I use (mostly Microsoft Edge & Brave Browser these days), this issue always causes me to uninstall Malwarebytes Browser Guard, and try it again later until it annoys me enough to uninstall it again.

This is the only web browser extension that I have ever used that causes this problem / has this conflict.

Malwarebytes Browser Guard could be the best security extension in my opinion if: this problem gets fixed, if the ad-blocking was improved to the level of Ublock Origin (maybe you could fork it into your extension since it is open source) or Brave Browser's built-in ad-blocking (maybe you could fork this as well because they may also be using an open source approach) or Adguard (which Avira uses in their extension), and if there was a way to submit suspicious websites & false positives from the extension itself (like you can with Emsisoft Browser Security & web browsers like Microsoft Edge).

That is my wishlist.

I hope to see Malwarebytes continue to improve & be successful.

Keep up the good work,

- John Jr

Link to post
  • Solution
gonzo

gonzo

Posted
  • Solution
Posted

I was able to get to the bottom of this one.  The bottom line is that this should be fixed in the next release.  Because reality sometimes interferes with the best plans, here is more information.  There are three issues at play here.

  • First, there were two Chromium bugs at the heart of this issue.  One of those bugs remains.
  • Second, there was a bug in Browser Guard with regard to handling of another Chromium bug that has been fixed.  The Browser Guard bug is being handled as we speak.
  • Third is the mechanics involved -- and should there be any issue with the Browser Guard fix -- information you can use to hopefully get around the issue.  Both extensions want to control the name of the downloaded file, and only one can do that ... the most recently installed extension.  If you don't like the name that Browser Guard uses, uninstall both extensions, then install Browser Guard followed by the other extension.  If I were you, I would wait until you know whether the next release solves your issue or just gave me some typing practice.

I hope this helps!

  • Thanks 1
Link to post
  • gonzo locked this topic
Guest
This topic is now closed to further replies.
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.