mitafs Posted December 10, 2018 ID:1286053 Share Posted December 10, 2018 I am attempting to install your latest Malwarebytes app and I am presented with this error: "Runtime Error (at 423:824): Could not call proc." i've run a Farbar recovery scan and the mb-check tool and included the results below i've also run malwarebytes anti rootkit beta and super anti spyware and avast previously found ctfmon virus and removed it i've deleted all the temp files after the scans, i used malwarebytes anti rootkit beta last to check if i had any malware there was no viruses found is there any way i can install malwarebytes now? Any insight as to why this might be happening and preventing the install from executing? Thanks in advance for the help. mb-check-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 10, 2018 Staff ID:1286054 Share Posted December 10, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
mitafs Posted December 10, 2018 Author ID:1286057 Share Posted December 10, 2018 I forgot to mention this is a 32 bit windows XP OS Link to post Share on other sites More sharing options...
Solution dcollins Posted December 10, 2018 Solution ID:1286071 Share Posted December 10, 2018 Make sure you're downloading the proper installer for Windows XP, which can be found here: https://downloads.malwarebytes.com/file/mb3_legacy Link to post Share on other sites More sharing options...
mitafs Posted December 10, 2018 Author ID:1286113 Share Posted December 10, 2018 thank you that solved the issue Link to post Share on other sites More sharing options...
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