atwitsend99 Posted December 9, 2018 ID:1285986 Share Posted December 9, 2018 For the last 4 month or so I also have experienced these incidents and since Mbam had worked flawlessly with Avast, we never suspected this problem. At first it was only every once in a while, but then increased in frequency, with a bsod on every first reboot and non-protection of one or the other (not always the same) shields. Figured out that if I shut down Avast altogether, then installed Mbam, then reactivated Avast, all would be good until the next reboot, which set me back to firstly the bsod on the first reboot attempt (the second was a go) and a steady non-protection of one or more of the shields. I had run the support tool on myriad occasion and it did not help. Not being an extremely pc-savvy person, I had hoped to fix this issue without diving into major fact-finding. I therefore uninstalled Avast (since it seemed that Mbam had issues with Avast) and installed Bitdefender, only to run into the same non-protection of both, malware and ransomware, with the only improvement being that there is no bsod on the first reboot. The exclusions for Mbam were entered into Bitdefender, with the exception of C:\Windows\System32\drivers\farflt.sys , which cannot be found on my pc. Also Bitdefender is entered in the exclusion on Mbam. Attached plse find the logs for the tool-scans. Any help will be muchly appreciated, since I would hate to let go of Mbam, which has been so helpful over many years. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 9, 2018 Staff ID:1285987 Share Posted December 9, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted December 9, 2018 ID:1285993 Share Posted December 9, 2018 Greetings, I noticed a few items in your logs which may explain the issue you're experiencing with protection. First, User Account Control is disabled, and since Malwarebytes was designed to be fully compliant with UAC, it is possible that having it disabled may cause the program to behave in unexpected ways and not to function properly, so I would advise enabling it/resetting it back to its default setting, at least to test and see if it makes any difference (you'll need to re-enable UAC, restart the system, then reinstall Malwarebytes; please refer to the instructions below on how to do this): First, reset UAC by following the instructions found in this Microsoft support article, then restart your PC and do the following to perform a clean installation of Malwarebytes (this should address the root cause of the issue, which according to the logs, is the fact that one of Malwarebytes' drivers is missing (the one required for Ransomware Protection), and another is not running as it should be (the one for the Malware Protection component). It is possible that either UAC being disabled caused the installer/drivers to malfunction/not install properly, and/or Bitdefender or some other process/issue caused it, however resetting UAC and reinstalling should fix it: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Once that's done, restart your system to ensure that it starts up properly. If it does, then everything should now be OK and you may try disabling UAC again if you wish (though I'd strongly advise against it since UAC is a very powerful tool for system security to help shield your system from outside attacks from hackers and malware threats, and again, may cause issues with modern software which are generally all designed to function with UAC enabled). Please let us know how it goes and if the issue persists, but hopefully that should correct the issue. Link to post Share on other sites More sharing options...
atwitsend99 Posted December 10, 2018 Author ID:1286004 Share Posted December 10, 2018 Hi exile360, Many thanks for taking up my cause . I enabled UAC by pushing the slider to the default setting and okaying the change, rebooted, re/dl the tool and ran it. However, I still have the two protection shields off, but no more bsods on reboot. I also, still do not have the farflt driver, and I cannot force an exclusion in bitdefender without the driver being present. I have apphended a new tool-scan, in case it is needed. mbst-grab-results.zip Link to post Share on other sites More sharing options...
dcollins Posted December 10, 2018 ID:1286012 Share Posted December 10, 2018 Your underlying issue looks to be a system resource error according to the Windows errors below. If you remove Bitdefender, does the issue go away by chance? Description: The MBAMProtection service failed to start due to the following error: Insufficient system resources exist to complete the requested service. Link to post Share on other sites More sharing options...
atwitsend99 Posted December 10, 2018 Author ID:1286148 Share Posted December 10, 2018 Thanks dccollins. I have uninstalled Bitdefender (I do not want to stay with that av anyway) and now Mbam is working correctly, but I would like to go back to Avast as well if that is at all possible. Do you know if there is a way to make the 2 compatible again ?? They did play nice for a looong time. Link to post Share on other sites More sharing options...
dcollins Posted December 10, 2018 ID:1286155 Share Posted December 10, 2018 Thanks for the follow up. As for the Avast issue, the two programs should be compatible, we haven't heard of any big incompatibility between the two in awhile (there was an issue from Avast a few months ago, but they quickly released a patch to resolve the issue). That being said, our latest release is seeing a few (very few, as in 6) reports from people with Avast where their machines are locking up requiring them to power down the machine using the power button. Based on the numbers though, you should be ok to install Avast. Link to post Share on other sites More sharing options...
atwitsend99 Posted December 10, 2018 Author ID:1286172 Share Posted December 10, 2018 Okay lol...I have reinstalled Avast, have given both program the exclusions, rebooted and the malware shield is missing again - I'm back to square one. Do I need to run the tool again for you to look at ??? Link to post Share on other sites More sharing options...
atwitsend99 Posted December 10, 2018 Author ID:1286182 Share Posted December 10, 2018 ps. And tho I did not get a bsod on the reboot, my pc just froze Link to post Share on other sites More sharing options...
Solution dcollins Posted December 10, 2018 Solution ID:1286188 Share Posted December 10, 2018 Can you start by doing a check for Windows updates first? We have identified an issue that can prevent drivers from loading, but if you have all the available Windows Updates it should not be an issue Link to post Share on other sites More sharing options...
atwitsend99 Posted December 11, 2018 Author ID:1286366 Share Posted December 11, 2018 Thanks dcollins, that seems to have been the problem, because now, everything is actually working. I had sadly neglected to update windows and apparently paid for it with hours of frustration and grief. I have rebooted a couple of times and so far no more freezes and bsods. Link to post Share on other sites More sharing options...
dcollins Posted December 11, 2018 ID:1286368 Share Posted December 11, 2018 Glad to hear it! Link to post Share on other sites More sharing options...
atwitsend99 Posted December 13, 2018 Author ID:1286927 Share Posted December 13, 2018 Sorry I'm back with this problem. The rest of Tuesday and early Wednesday, the pc froze regularily. Yesterday morning I disabled Mbam and I have not had a freeze since then. Any more ideas plse ?? Link to post Share on other sites More sharing options...
dcollins Posted December 13, 2018 ID:1286931 Share Posted December 13, 2018 Froze, or blue screen? Link to post Share on other sites More sharing options...
atwitsend99 Posted December 14, 2018 Author ID:1287056 Share Posted December 14, 2018 Thanks dcollins....it freezes. I have to manually turn off the box. Link to post Share on other sites More sharing options...
g3uiss Posted December 15, 2018 ID:1287273 Share Posted December 15, 2018 I have this problem also started yesterday I guess the update was applied. I’ve shutdown malware bytes as I have endpoint also. Seems s when there was network / web activity but quite random Will there be be a fix released please ? Link to post Share on other sites More sharing options...
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