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System freezing with latest update

KEL1
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KEL1

KEL1

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Just to let you know that there is at least one more person experiencing this issue.

Hope this information is of some help.

 

My System:

Windows 7 x64
Avast AV 18.8.2356 (build 18.8.4084.408)
Malwarebytes Version 3.6.1.2711 Component Package 1.0.508

Answers to your questions:

  1. Does the mouse freeze as well? YES
  2. Does the screen turn black? NO
  3. If you let the system sit for awhile, does it unfreeze? NO

 

Based on suggestions in previous comments in the posts above I have:

  1. Disabled just Web Protection inside of Malwarebytes and have left AVAST alone.
    • The PC has not Frozen for over a day now..
  2. installed the Malwarebytes browser extension beta on CHROME Version 71.0.3578.80 (Official Build) (64-bit)
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KEL1

KEL1

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At the moment , with the Web Protection turned off in Malwarebytes, the hard freeze/ dead lock issue has gone away.

I am not sure what you mean by "remove AVAST" temporarily?

What would that entail?

Would that also mean I would turn Web Protection back ON in Malwarebytes?

I only have one PC and if it dies I am cut off altogether, so I am not sure I want to risk the  hard freeze/ dead lock issue.

 

image.png

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dcollins

dcollins

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If you'd be willing, can you please try the steps below. Note that this will cause a blue screen on your computer, so I understand if you don't want to perform the steps.

  1. Download and extract CrashDumps.zip
  2. Right click on CrashDumps.bat and choose Run as Administrator
  3. Choose option 1 and press Enter.
    1. This will enable Complete memory dumps, which contains more information than a normal memory dump
    2. It will also enable the ability to force a system crash, which we will need to do since the system is on the shutdown screen
  4. Once the process completes, reboot the computer
  5. Reproduce the issue of the system locking up
  6. Once the system is hanging during shutdown, hold down the right Ctrl key and press the Scroll Lock button twice. This should force a system crash.
    1. This should create a memory dump, and reboot your machine.
  7. Once the machine reboots, find the file C:\Windows\memory.dmp and move it to your desktop.
  8. Right click the memory.dmp file on your desktop and choose Send to -> Compressed (zipped) folder
    1. This should create a zip file on your desktop
  9. Upload the file to wetransfer.com
  10. Near the bottom of the page, click on the three dots and change the Send as option to link.
  11. Paste the link here so we can look at the memory dump and see what's getting stuck during shutdown

Note that this may not work due to the nature of the issue where the machine locks up, but if it does, it should give us an idea of what's going on when the system is in this stuck state.

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KEL1

KEL1

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Thank you for the opportunity.  And I would like to help, but this is a tad above my level of skills.   I have been following the other post by AnotherConcernedCitizen  and I know I can not do the things that they are doing. I am still very interested in a fix.

Thank you for all your help!

 

Side note: My Dads PC must have updated to 1.0.508 and we didn't know it, so had not turned Web Protection off.

So  when Microsoft pushed out the Monthly updates, it took 4 1/2 hours to download and install 7 updates.

2 1/2 hours to reboot. 

During which time the PC was unusable.

Once the reboot finally came up , I was able to get into MB and turn off Web Protection.

Now things seem to be working.

I only share for information purposes .

So hopefully this will not impact too many others 

 

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KEL1

KEL1

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26 minutes ago, KEL1 said:

Thank you for the opportunity.  And I would like to help, but this is a tad above my level of skills.   I have been following the other post by AnotherConcernedCitizen  and I know I can not do the things that they are doing. I am still very interested in a fix.

Thank you for all your help!

 

Side note: My Dads PC must have updated to 1.0.508 and we didn't know it, so had not turned Web Protection off.

So  when Microsoft pushed out the Monthly updates, it took 4 1/2 hours to download and install 7 updates.

3 1/2 hours to reboot. 

During which time the PC was unusable.

Once the reboot finally came up , I was able to get into MB and turn off Web Protection.

Now things seem to be working.

I only share for information purposes .

So hopefully this will not impact too many others 

 

.....just in case this information is of any value.

My Dad's PC is running Windows 7 with current updates.

Malwarebytes 3.6.1

AVG which is up to date.

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  • 2 weeks later...
jasongillman

jasongillman

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Posted
6 minutes ago, jasongillman said:

I had the same problem.  Win 7  64Bit  Ultimate.

Problem seems to have resolved itself with Microsoft windows security update KB4483147  Where I was unable to go 4 minutes with the web protection on, I have been up now 20 minutes no issues showing yet.

OK Spoke too soon.   5 minutes after I typed this, finally froze.  It DID last longer however.

Laptop with 32GB Ram 4GB Video card I7-4900MQ @ 2.8GHZ  Running dual RAID-0 When I turn off the web protection, there is no issue.  Win 7  64Bit  Ultimate.

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