Kostel Posted December 9, 2018 ID:1285923 Share Posted December 9, 2018 (edited) I wannt to activate my license but i have this error Edited December 9, 2018 by dcollins Removed picture with license Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 9, 2018 Staff ID:1285924 Share Posted December 9, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285925 Share Posted December 9, 2018 1 minute ago, Kostel said: I wannt to activate my license but i have this error Link to post Share on other sites More sharing options...
dcollins Posted December 9, 2018 ID:1285930 Share Posted December 9, 2018 Can you provide the logs mentioned by the bot in the first reply? This will give us some more data about the exact error you're seeing Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285931 Share Posted December 9, 2018 18 minutes ago, Kostel said: I wannt to activate my license but i have this error When i wannt to activate appear this error , sry for my english , error means:Unable to contact license server. Check your network settings or contact your system administrator for help Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285935 Share Posted December 9, 2018 4 minutes ago, Kostel said: When i wannt to activate appear this error , sry for my english , error means:Unable to contact license server. Check your network settings or contact your system administrator for help mbst-clean-results.txt Link to post Share on other sites More sharing options...
dcollins Posted December 9, 2018 ID:1285936 Share Posted December 9, 2018 Ok, this means something is blocking access to keystone.mwbsys.com. Can you provide the logs mentioned below, which will give us some information about why it may be blocked? Download and launch the Malwarebytes Support Tool Do not click Repair Click Advanced Click Gather Logs Upload the mbst-grab-results.zip file from your desktop to your reply Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285937 Share Posted December 9, 2018 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Solution dcollins Posted December 9, 2018 Solution ID:1285940 Share Posted December 9, 2018 You have our servers blocked in your hosts file. Please remove the following two entries from your hosts file and then try to activate again Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285941 Share Posted December 9, 2018 where is that file where i need to modify Link to post Share on other sites More sharing options...
dcollins Posted December 9, 2018 ID:1285942 Share Posted December 9, 2018 Here are the instructions from Microsoft on resetting that file: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Link to post Share on other sites More sharing options...
Kostel Posted December 9, 2018 Author ID:1285944 Share Posted December 9, 2018 Lol is working , you are the best thank you ! Link to post Share on other sites More sharing options...
dcollins Posted December 9, 2018 ID:1285946 Share Posted December 9, 2018 Glad to hear it, have a great day! Link to post Share on other sites More sharing options...
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