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Undetected virus removal


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Hi guys.

I know this may not go down too well, with some frowning upon me for downloading a cracked game. However, its mainly because my dad wasn't able to afford the game for the time being (I'm 15, so I don't have money to buy it myself yet)

That aside, thank you for finding it in your for still providing some assistance. 😁 So, I downloaded the game and immediately saw a 10 degree spike in my full load temperatures. I ran Malwarebytes, and it found a few Trojan.Agents and a portion mining "malware". After removing those, my temperatures dropped slightly, however, they remained higher than usual. I then uninstalled the game completely and ran CCleaner to clear the registry. The temperatures seemed to have dropped slightly more, but still higher than what it was by 3-4 degrees. I've done the usual clean-up such as changing the thermal paste and cleaning out the fans, so I'm nearly positive that isn't the issue. So I think it may be a minor piece of malware that MalwareBytes may not be detecting. If you guys are able to assist in this area, it would be greatly appreciated. Thank you!😃

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Hello  and :welcome:

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply. 

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I have attached A file I need you to download and save it to the same place that you saved the FRST program

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
 •Click the **Fix Button**.
•If you receive a message that a reboot is required, please make sure you allow it to restart normally.

•The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Restart the pc and let me know how it's running now.


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Thank You😁


The startup was a little slower than usual, however, I assume that was due to changes that the tool was making, as it is up to its usual speed again. Other than that, the idle temperatures appear to be the same. However, I will run it at load for a few minutes and inform whether there has been an improvement or not.



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Don't worry, I've designed this "set-up" which raises my laptop off the base by 5cm, so there's no problem there.😁

My temperatures at load is sitting at 75 degrees on average, for CPU and GPU, which I don't consider too bad, however, they were in the late 60s just a few weeks ago, and I've done all the "hardware fixes" so I think this is on the software side. Considering that temperatures did decrease slightly after running MalwareBytes and removing the threats, I assumed they may have been more that perhaps weren't detected.

Anyway, this fix didn't have any real impact in terms on temperatures, so perhaps I was wrong. If there is indeed nothing else you guys can do, I'm sorry for being an inconvenience. However, I do truly appreciate your help



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  • 4 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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