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Suspect I have a virus, but Malware isn't picking it up

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Pretty sure I have something going on with my computer and Malwarebytes isn't picking it up.

From previous threads, I've done some suggested things like updated definitions, running a scan after doing so, running adwcleaner. I've attached the txt files it created in hopes of someone more knowledgeable than myself being able to read them and see if there's anything wrong or that can be done.



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  • Root Admin

Hello @ErikOnFire and :welcome:


Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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I would highly recommend you uninstall Driver Easy and not use the program. If you really need a driver for your system then visit the manufacturer website and get the driver directly from them.

What specifically are you seeing or what makes you think you have an infection? The logs do not show an obvious infection


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What's wrong with Driver Easy that I shouldn't be using it? I'm not the most tech savvy person, so there have been a few times when it's come in handy to solve a problem I couldn't otherwise figure out. But if there is some inherent flaw with the program then I'll just do manual driver installs.

And my computer in the last few days has been acting very strange. It's a new-ish rig that's only about 6 months old or so and I haven't had any issues until a few days ago. It's sluggish to open some programs, things from the task bar menu on the bottom right will disappear randomly. And programs that I know for a fact are installed will be replaced with broken/blank icons that say the exe can't be found like it was uninstalled.

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Here are just a couple links of many. It's up to you to decide but sites like here and some others can and will help you find the right drivers if needed without a program like that.




As for some of the symptoms, you describe they may be due to issues with Windows itself. Windows 10 is not without issues.

Please run the following fix. It will clean up some temp files, and check that the Windows files are valid, and also check and repair some issues with Windows if found.

It may take up to 20 or 30 minutes to complete, please do not interrupt it and let it complete. Then post back the log when ready.



Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.







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Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

PC Winvids - How to run Kaspersky TDSSKiller

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

Thank you




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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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