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Hello. I solved the problem with the ransomware protection off by running the program in compatibility mode but then the anti-malware protection suddenly went off and then I got a blue screen and my PC restarted. I ran FRST and mb-check and uploaded the results here. Please tell me what to do next. Thank you for your time.

mb-check-results.zip

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Hello  and
:welcome:

Chances are it's a conflict with Bitdefender

https://www.bitdefender.com/consumer/support/answer/2121/

These files, if listed, need to be allowed through.

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\System32\drivers\mbamswissarmy.sys
C:\Windows\System32\drivers\mbamchameleon.sys
C:\Windows\System32\drivers\farflt.sys
C:\Windows\System32\drivers\mbae64.sys (64-bit only)
C:\Windows\System32\drivers\mbae.sys (32-bit only)

 

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Great job

You're quite welcome. I'm happy to have helped, and glad this is resolved. As there are no other issues which need addressing we can now close this ticket.

Thanks for choosing Malwarebytes!

Peace Be With You


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Cryptolocker Ransomware: What You Need To Know

http://blog.malwarebytes.org/intelligence/2013/10/cryptolocker-ransomware-what-you-need-to-know/

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http://blog.malwarebytes.org/tech-support-scams/#help

Seven tips to keep your PC safe

http://blog.malwarebytes.org/intelligence/2013/06/seven-tips-to-keep-your-pc-safe-this-summer/

 

LD Tate

Malware Removal Specialist

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