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BUT I've got malware popups when I start Google Chrome. This started about 4 days ago when I was downloading a Netgear app. Malwarebytes flagged the site but I got qpdownload.com ads anyway. I ran MwareBytes again and it said clean. Then I downloadced AdwCleaner and it cleaned up over 60 items but left 2 that it couldn't get: PUP.Optional.MySearch and PUP.Optional.Legacy.

 Malwarebytes AdwCleaner
# -------------------------------
# Build:    11-26-2018
# Database: 2018-12-03.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    12-03-2018
# Duration: 00:00:08
# OS:       Windows 7 Home Premium
# Cleaned:  65
# Failed:   2

I got rid of one by deleting a google extension in the registry but am still getting hit. My question is - why is Mwarebytes not detecting/cleaning/quarantining/something these? I pay for Premium but am wondering why? Program is set to scan the registry and everything else so I don't understand why there are no hits. Can you explain this?

Log (initial scan) attached.

Thanks in advance -



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  • Staff

***This is an automated reply***


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FYI - I was able to eradicate the 2 straggling PUPs. Found the google extensions in the registry that looked questionable and deleted them. Voila! No more pop ups when I launch Chrome.

But I still want to know why Mwarebytes is not picking these up. Am I not configured correctly? Help.

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

If you are using the Sync function to other Devices it may just be that is the reason they were not removed.

It's too late now to find out the exact cause.

Next time give us a chance to check your computer before removing anything from the registry.

Stay Safe.

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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