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Ragnar33

By Ragnar33
in Resolved Malware Removal Logs

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LDTate

LDTate

Posted
Posted

Hello  and :welcome: 

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool
https://downloads.malwarebytes.com/file/mbst?src=Experts

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

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Ragnar33

Ragnar33

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Posted
6 minutes ago, LDTate said:

Hello  and :welcome: 

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool
https://downloads.malwarebytes.com/file/mbst?src=Experts

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

Wow thanks for the warm welcome and the quick reply!

mbst-grab-results.zip

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LDTate

LDTate

Posted
Posted

Well this is an interesting one. I don't think we had computers back in 1601

1601-01-03 21:26 - 1601-01-03 21:26 - 000186368 ____N (Microsoft Corporation) C:\Users\Max\AppData\Roaming\YsJlu.exe

 

I have attached A file I need you to download and save it to the same place that you saved the FRST program

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
 •Click the **Fix Button**.
 
•If you receive a message that a reboot is required, please make sure you allow it to restart normally.

•The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Restart the pc and let me know how it's running now.

fixlist.txt

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LDTate

LDTate

Posted
Posted

When you run AdwCleaner, are you selecting to remove what was found?

 

Double click on AdwCleaner.exe to run the tool.

    Click on **Scan** Button.
    A logfile will automatically open after the scan has finished. Please attach that log in your reply.
    You can find the logfile at C:\AdwCleaner [S0].txt ('n' is the number of scan actions performed).

    
Once the **Scan** part is finished you will be able to click the **Clean** button

    Click the **Clean** Button.
    It will require a reboot, so please be sure to close any other open programs first.
    A text file will open after the restart.    
        
Please attach that log file in your reply.
You can find the logfile at C:\AdwCleaner [C0].txt ('n' is the number of clean actions performed).

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LDTate

LDTate

Posted
Posted

There's another issue I saw in the FRST logs that we need to fix

1) Make sure your login user has Administrator rights.

2) Open an elevated command prompt.
the Start button (Windows Globe)
type in **CMD** tap emter key


3) Verify the WMI repository is not corrupt by running the following command:

winmgmt /verifyrepository

If the repository is not corrupted, a “WMI Repository is consistent” message will be returned. If you get something else, go to step 4.


4) Run the following commands:    

winmgmt /salvagerepository


If the repository salvage fails to work, then run the following command to see if it resolves the issue:
winmgmt /resetrepository

After the last command, there should be a “WMI Repository has been reset” message returned.

 

Let me know how that went

 

 

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LDTate

LDTate

Posted
Posted

You might want to save (export) your Favorites / Bookmarks so you can Import them back

**FireFox**
How to import and export
https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Reset FireFox to default settings

1.At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2.Click the Refresh Firefox… button in the upper-right corner of the Troubleshooting Information page.

3.To continue, click Refresh Firefox in the confirmation window that opens.

4.Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

 

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LDTate

LDTate

Posted
Posted

Great job

You're quite welcome. I'm happy to have helped, and glad this is resolved. As there are no other issues which need addressing we can now close this ticket.

Thanks for choosing Malwarebytes!

Peace Be With You


Help Secure your browsers

Please install uBlock Origin for your browsers.

uBlock Origin For Fire Fox, Chrome and Safari

https://www.ublock.org/

Opera

https://addons.opera.com/en-gb/extensions/details/ublock/?display=en

Edge

https://www.microsoft.com/en-us/store/p/ublock-origin/9nblggh444l4

AdBlock for IE

https://adblockplus.org/releases/adblock-plus-10-for-internet-explorer-released


Cryptolocker Ransomware: What You Need To Know

http://blog.malwarebytes.org/intelligence/2013/10/cryptolocker-ransomware-what-you-need-to-know/

Tech Support Scams

http://blog.malwarebytes.org/tech-support-scams/#help

Seven tips to keep your PC safe

http://blog.malwarebytes.org/intelligence/2013/06/seven-tips-to-keep-your-pc-safe-this-summer/

 

LD Tate

Malware Removal Specialist

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  • 4 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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