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rikperenman

SysWOW64 - InstallShield trojan

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can somebody please help me malwarebites says there is a trojan in this folder C:\Windows\SysWOW64\InstallShield in the setup.exe file and i can't remove the trojan or don't know how
please help me???

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Hello  and :welcome:

Please take your time.

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

    If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
    If you don't have Malwarebytes 3 installed yet please download it from here https://downloads.malwarebytes.com/file/mb3 and install it.
    Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
    Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
    If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner by Malwarebytes and save the file to your Desktop.

    Right-click on the program and select Run as Administrator to start the tool.
    Accept the Terms of use.
    Wait until the database is updated.
    Click Scan Now.
    When finished, please click Clean & Repair.
    Your PC should reboot now if any items were found.
    After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here https://support.microsoft.com/en-us/help/15056/windows-7-32-64-bit-faq if you're not sure if your computer is 32-bit or 64-bit

FRST 32-bit version: https://downloads.malwarebytes.com/file/FRST

FRST 64-bit version: https://downloads.malwarebytes.com/file/FRST64

Note: You need to run the version compatible with your system. You can check here https://support.microsoft.com/en-us/help/15056/windows-7-32-64-bit-faq if you're not sure if your computer is 32-bit or 64-bit

    Double-click to run it. When the tool opens, click Yes to disclaimer.
    Press the Scan button.
    It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
    The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
    Please attach the Additions.txt log to your reply as well.

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If you still can't run the tools in Normal Mode, we can try this:

 

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool
https://downloads.malwarebytes.com/file/mbst?src=Experts

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply. 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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