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Yet another recover lifetime key...


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I have 3 lifetime keys.  All key info, for two, backed up. 

Lightning fried old W7 motherboard for the 3rd key. Cant find backup key file for this one. The drive with install OK, checked with external drive dock.  Anyway, this key should be on file with Malwarebytes, bought before smartbridge.  Anyway to look up key for new W10 desktop?

Thx

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  • Root Admin

Hello @hydra

For licensing issues:

 

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt 

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks

 

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Thanks all!

Anyway, created another account to check with old Malwarebytes online store.  Nothing shown which was really disappointing.

Reads up on using Regedit "hives" since drive is good.  Read the malawarebyte registry setting.  There is everything, ID, key and date purchased from online store.

Lifetime key is now on new W10 desktop..and keys backed up!

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2 minutes ago, AdvancedSetup said:

Great, glad to hear you were able to get that resolved, but an email to our support should have been able to get this quickly resolved as well.

Thank you for the update @hydra

Ron

 

Thanks Ron,

I went to your link and was only offered to make another account. I missed the email part, however name and email was not show on database when queered.  I did not have the original purchase email..or it's buried on an old drive..or credit card statement?  Cheers!

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  • Root Admin

Sadly, I can see where you think you need to join there (you don't, it's a fixed link that's part of the software we use and I really wish they would remove it too) further down on the links on the bottom left is a link to contact by mail or ticket our support team. They can look up previous purchases too.

 

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