Jump to content
hydra

Yet another recover lifetime key...

Recommended Posts

I have 3 lifetime keys.  All key info, for two, backed up. 

Lightning fried old W7 motherboard for the 3rd key. Cant find backup key file for this one. The drive with install OK, checked with external drive dock.  Anyway, this key should be on file with Malwarebytes, bought before smartbridge.  Anyway to look up key for new W10 desktop?

Thx

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

Hello @hydra

For licensing issues:

 

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt 

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks

 

Share this post


Link to post
Share on other sites

Thanks all!

Anyway, created another account to check with old Malwarebytes online store.  Nothing shown which was really disappointing.

Reads up on using Regedit "hives" since drive is good.  Read the malawarebyte registry setting.  There is everything, ID, key and date purchased from online store.

Lifetime key is now on new W10 desktop..and keys backed up!

Share this post


Link to post
Share on other sites

Great, glad to hear you were able to get that resolved, but an email to our support should have been able to get this quickly resolved as well.

Thank you for the update @hydra

Ron

 

Share this post


Link to post
Share on other sites
2 minutes ago, AdvancedSetup said:

Great, glad to hear you were able to get that resolved, but an email to our support should have been able to get this quickly resolved as well.

Thank you for the update @hydra

Ron

 

Thanks Ron,

I went to your link and was only offered to make another account. I missed the email part, however name and email was not show on database when queered.  I did not have the original purchase email..or it's buried on an old drive..or credit card statement?  Cheers!

Share this post


Link to post
Share on other sites

Sadly, I can see where you think you need to join there (you don't, it's a fixed link that's part of the software we use and I really wish they would remove it too) further down on the links on the bottom left is a link to contact by mail or ticket our support team. They can look up previous purchases too.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.